謝虹德

不僅員工影響顧客,顧客也會影響員工 = Not only employees affect customers, but customers also affect employees : 探討顧客情緒、員工情緒及情緒勞動之間的關係; exploring the relationship among customer emotion, employee emotion, and emotional labor by: 國立高雄大學經營管理研究所; 謝虹德 (Language materials, printed) , [撰]