服務行銷
by:
Bitner, Mary Jo.; Gremler, Dwayne D.; Zeithaml, Valarie A.; 格雷姆勒 ((Gremler, Dwayne D.)); 比特納 ((Bitner, Mary Jo.)); 蔡珊爾 ((Zeithaml, Valarie A.)); 黃鵬飛
(Language materials, printed)
, [作]
服務行銷
by:
Bitner, Mary Jo.; Zeithaml, Valarie A.; 比特納 ((Bitner, Mary Jo.)); 蔡特哈姆爾 ((Zeithaml, Valarie A.)); 蔡珊爾 ((Zeithaml, Valarie A.)); 黃鵬飛
(Language materials, printed)
, [作]
