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知識移轉之資訊科技適化特質 = Featuring Informatio...

國立高雄大學亞太工商管理學系碩士班

知識移轉之資訊科技適化特質 = Featuring Information Technology for Knowledge Transfer

紀錄類型:	書目-語言資料,印刷品 : 單行本
並列題名:	Featuring Information Technology for Knowledge Transfer
作者:	施藍欣,
其他團體作者:	國立高雄大學
出版地:	[高雄市]
出版者:	撰者;
出版年:	2008[民97]
面頁冊數:	95面圖，表 : 30公分;
標題:	知識管理
標題:	knowledge management
電子資源:	http://handle.ncl.edu.tw/11296/ndltd/52722979739091732942
附註:	指導教授：吳建興
附註:	參考書目：面61-68
摘要註:	近年來，知識已經成為企業競爭性的武器，知識管理也成為企業最熱門的管理議題。知識分享是知識管理程序中不可缺少的程序，內隱知識移轉又是知識分享實行中最重要的一個議題，包括認知系統、知識外顯化、知識物件及知識解譯。而知識移轉可能受不同的因素所影響，移轉成效有賴於適當資訊科技的輔助。雖然，資訊科技扮演著相當重要的支援性角色，然而，能夠協助移轉的資訊科技種類繁多，無明確的適化特質。因此，本研究的重點在探討影響知識移轉的因素與知識移轉流程的適化資訊科技。本研究採用層級程序分析法來建構層級結構並且探討知識移轉的重要性資訊科技類型，針對專長為知識管理領域的專家或學者進行訪談與填寫問卷，訪談人數總共28位，有效問卷21份，回收率為75%。資料分析採用Expert Choice 2000軟體。研究結果顯示：(1)影響知識移轉的因素權重順序為知識接收者認知系統、知識提供者認知系統、知識外顯化、知識解譯、知識物件；(2)知識接收者認知系統與知識物件最重要的資訊科技類型為資料庫技術，知識解譯最重要的資訊科技類型為軟體工具，知識提供者認知系統與知識外顯化最重要的資訊科技類型為應用資訊系統；(3)知識移轉最適化的資訊科技順序為決策支援系統、資料倉儲、人工智慧軟體、群組軟體系統、多媒體工具、網路論壇、網路搜尋、常見問題解答集、企業系統、資料庫、應用工具、企業網路。本研究同時也利用一個範例來說明研究結果如何用於未來知識移轉系統之中。 For the past few decades, knowledge has been seen one of the most competitive strategies, and in consequence knowledge management has become one of the hottest management issues in the modern enterprises. Among important operations of knowledge management is the knowledge sharing that deals with the distribution of knowledge and impact that knowledge can be on an enterprise performance. Tacit knowledge transfer is one of the most important issues in the implementation of knowledge sharing. Its efficacy may be highly influenced by various factors, such as cognitive system, knowledge externalization, knowledge object formation, and knowledge interpretation. Literature has shown that the information technology plays a fairly important and supportive role for knowledge sharing, in particular the transfer of tacit knowledge. However, although information technology can help in knowledge transfer, the supportive effectiveness may be ill-controllable due to its various features. For example, the support in terms of transfer efficacy by multimedia technology and database technology may be different. Therefore, the focus of this study is to convey the factors that may influence knowledge transfer and to explore the appropriate information technology features in support of tacit knowledge transfer. Analytic hierarchy process was used to build the hierarchy construct and disclose the importance of IT categories for knowledge transfer in this study. Experts or scholars whose expertise was in knowledge management were interviewed and asked to fill in a designed questionnaire. The amount of returned questionnaires was 28, and of which 21 were valid, indicating a 75% returned rate. The software of Expert Choice 2000 was used to analyze the collected data. Main results were obtained showing that (1) importance order with respect to the influence of tacit kno

知識移轉之資訊科技適化特質 = Featuring Information Technology for Knowledge Transfer
施, 藍欣

知識移轉之資訊科技適化特質 = Featuring Information Technology for Knowledge Transfer / 施藍欣撰 - [高雄市] : 撰者, 2008[民97]. - 95面 ; 圖，表 ; 30公分.
指導教授：吳建興參考書目：面61-68.
知識管理knowledge management

知識移轉之資訊科技適化特質 = Featuring Information Technology for Knowledge Transfer
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330 $a 近年來，知識已經成為企業競爭性的武器，知識管理也成為企業最熱門的管理議題。知識分享是知識管理程序中不可缺少的程序，內隱知識移轉又是知識分享實行中最重要的一個議題，包括認知系統、知識外顯化、知識物件及知識解譯。而知識移轉可能受不同的因素所影響，移轉成效有賴於適當資訊科技的輔助。雖然，資訊科技扮演著相當重要的支援性角色，然而，能夠協助移轉的資訊科技種類繁多，無明確的適化特質。因此，本研究的重點在探討影響知識移轉的因素與知識移轉流程的適化資訊科技。本研究採用層級程序分析法來建構層級結構並且探討知識移轉的重要性資訊科技類型，針對專長為知識管理領域的專家或學者進行訪談與填寫問卷，訪談人數總共28位，有效問卷21份，回收率為75%。資料分析採用Expert Choice 2000軟體。研究結果顯示：(1)影響知識移轉的因素權重順序為知識接收者認知系統、知識提供者認知系統、知識外顯化、知識解譯、知識物件；(2)知識接收者認知系統與知識物件最重要的資訊科技類型為資料庫技術，知識解譯最重要的資訊科技類型為軟體工具，知識提供者認知系統與知識外顯化最重要的資訊科技類型為應用資訊系統；(3)知識移轉最適化的資訊科技順序為決策支援系統、資料倉儲、人工智慧軟體、群組軟體系統、多媒體工具、網路論壇、網路搜尋、常見問題解答集、企業系統、資料庫、應用工具、企業網路。本研究同時也利用一個範例來說明研究結果如何用於未來知識移轉系統之中。 For the past few decades, knowledge has been seen one of the most competitive strategies, and in consequence knowledge management has become one of the hottest management issues in the modern enterprises. Among important operations of knowledge management is the knowledge sharing that deals with the distribution of knowledge and impact that knowledge can be on an enterprise performance. Tacit knowledge transfer is one of the most important issues in the implementation of knowledge sharing. Its efficacy may be highly influenced by various factors, such as cognitive system, knowledge externalization, knowledge object formation, and knowledge interpretation. Literature has shown that the information technology plays a fairly important and supportive role for knowledge sharing, in particular the transfer of tacit knowledge. However, although information technology can help in knowledge transfer, the supportive effectiveness may be ill-controllable due to its various features. For example, the support in terms of transfer efficacy by multimedia technology and database technology may be different. Therefore, the focus of this study is to convey the factors that may influence knowledge transfer and to explore the appropriate information technology features in support of tacit knowledge transfer. Analytic hierarchy process was used to build the hierarchy construct and disclose the importance of IT categories for knowledge transfer in this study. Experts or scholars whose expertise was in knowledge management were interviewed and asked to fill in a designed questionnaire. The amount of returned questionnaires was 28, and of which 21 were valid, indicating a 75% returned rate. The software of Expert Choice 2000 was used to analyze the collected data. Main results were obtained showing that (1) importance order with respect to the influence of tacit kno
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