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The Nordstrom way to customer servic...
~
McCarthy, Patrick D.
The Nordstrom way to customer service excellence :a handbook for implementing great service in your organization /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
The Nordstrom way to customer service excellence :Robert Spector and Patrick McCarthy.
其他題名:
a handbook for implementing great service in your organization /
作者:
Spector, Robert,
其他作者:
McCarthy, Patrick D.
出版者:
Hoboken, N.J. :John Wiley & Sons,c2005.
面頁冊數:
xviii, 270 p. :ill. ;24 cm.
標題:
Customer servicesHandbooks, manuals, etc.United States
電子資源:
http://www.loc.gov/catdir/toc/ecip054/2004028848.html
電子資源:
http://www.loc.gov/catdir/enhancements/fy0617/2004028848-b.html
電子資源:
http://www.loc.gov/catdir/enhancements/fy0617/2004028848-d.html
ISBN:
0471702862 (pbk. : alk. paper) :
The Nordstrom way to customer service excellence :a handbook for implementing great service in your organization /
Spector, Robert,1947-
The Nordstrom way to customer service excellence :
a handbook for implementing great service in your organization /Robert Spector and Patrick McCarthy. - Hoboken, N.J. :John Wiley & Sons,c2005. - xviii, 270 p. :ill. ;24 cm.
Includes bibliographical references (p. 263) and index.
ISBN: 0471702862 (pbk. : alk. paper) :NT602
LCCN: 2004028848Subjects--Corporate Names:
440287
Nordstrom (Firm)
--Management.Subjects--Topical Terms:
440288
Customer services
--United States--Handbooks, manuals, etc.
LC Class. No.: HF5415.5 / .S626785 2005
Dewey Class. No.: 658.8/12
The Nordstrom way to customer service excellence :a handbook for implementing great service in your organization /
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http://www.loc.gov/catdir/enhancements/fy0617/2004028848-d.html
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