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The complete idiot's guide to winnin...

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Raphel, Murray, (1928-)

The complete idiot's guide to winning customer loyalty /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The complete idiot's guide to winning customer loyalty /by Murray Raphel, Neil Raphel, and Janis S. Raye.
其他題名:	Guide to winning customer loyalty
作者:	Raphel, Murray,
其他作者:	Raphel, Neil.
出版者:	Indianapolis, Ind. :Alpha Books,c2005.
面頁冊數:	xxiii, 324 p. :ill. ;24 cm.
標題:	Customer loyalty.
電子資源:	http://www.loc.gov/catdir/toc/fy0602/2005925280.html
ISBN:	1592573835 (alk. paper) :

The complete idiot's guide to winning customer loyalty /
Raphel, Murray,1928-

The complete idiot's guide to winning customer loyalty /Guide to winning customer loyaltyby Murray Raphel, Neil Raphel, and Janis S. Raye. - Indianapolis, Ind. :Alpha Books,c2005. - xxiii, 324 p. :ill. ;24 cm.

Includes bibliographical references (p. [299]-300) and index.

ISBN: 1592573835 (alk. paper) :NT$532

LCCN: 2005925280Subjects--Topical Terms:

243345
Customer loyalty.

LC Class. No.: HF5415.525 / .R36 2005

Dewey Class. No.: 658.8/343

The complete idiot's guide to winning customer loyalty /
LDR:00922cam _22002414a_450 001 171636
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008 090528s2005 inua b 001 0 eng
010 $a 2005925280
020 $a 1592573835 (alk. paper) : $c NT$532
035 $a 00256420
040 $a DLC $c DLC $d DLC
041 $a eng
042 $a pcc
050 0 0 $a HF5415.525 $b .R36 2005
082 0 0 $2 22 $a 658.8/343
100 $a Raphel, Murray, $d 1928- $3 246359
245 1 4 $a The complete idiot's guide to winning customer loyalty / $c by Murray Raphel, Neil Raphel, and Janis S. Raye.
246 3 0 $a Guide to winning customer loyalty
246 3 0 $a Idiot's guide to winning customer loyalty
260 $a Indianapolis, Ind. : $c c2005. $b Alpha Books,
300 $a xxiii, 324 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. [299]-300) and index.
650 $a Customer loyalty. $3 243345
650 $a Consumer satisfaction. $3 220965
650 $a Marketing $x Management. $3 200067
650 $a Customer relations $x Management. $3 202165
700 $a Raphel, Neil. $3 246357
700 $a Raye, Janis. $3 246358
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/fy0602/2005925280.html $z http://www.loc.gov/catdir/toc/fy0602/2005925280.html

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