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Connecting with your customers.

Harvard Business School.

Connecting with your customers.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Connecting with your customers.
出版者:	Boston, Mass. :Harvard Business School Press,c2006.
面頁冊數:	vii, 178 p. ;22 cm.
叢書名:	The results-driven manager series
標題:	Customer services.
電子資源:	http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
ISBN:	9781422103234

Connecting with your customers.
Connecting with your customers. - Boston, Mass. :Harvard Business School Press,c2006. - vii, 178 p. ;22 cm. - The results-driven manager series.

Understanding customers' needs -- Tuning in to your customers / Kristen B. Donahue -- Let the customer make the case / Gerald Bertsell and Denise Nitterhouse -- How Best Buy's executives learn from the front lines / Lauren Keller Johnson -- The fourfold path to figuring out what your customers really want / Jim Billington -- Identifying customer segments -- Tuning in to the voice of your customer / James Allen, Frederick F. Reichheld, and Barney Hamilton -- What's the cure for customer fatigue? / Kirsten D. Sandberg -- Do you really know what to do with your customer data? / Jean Ayers -- Survey your customers electronically -- Communicating with customers -- Zeroing in on what customers really want / Douglas Smith -- Are you reaching your customers? / Richard Bierck -- Connecting with your customers -- Beyond the carrot and the stick: new alternatives for influencing customer behavior / Frances Frei -- Enhancing customer loyalty -- Do you know how much your customers are really worth to you? / Uta Werner -- Questions about customer loyalty with Jill Griffin -- Keys to keeping your best customers / Jim Billington -- A crash course in customer relationship management -- What customer-centric really means: seven key insights / David Stauffer.

ISBN: 9781422103234

LCCN: 2006007913Subjects--Topical Terms:

200368
Customer services.

LC Class. No.: HF5415.5 / .C658 2006

Dewey Class. No.: 658.8/12

Connecting with your customers.
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245 0 0 $a Connecting with your customers.
260 $a Boston, Mass. : $c c2006. $b Harvard Business School Press,
300 $a vii, 178 p. ; $c 22 cm.
440 4 $a The results-driven manager series
505 0 $a Understanding customers' needs -- Tuning in to your customers / Kristen B. Donahue -- Let the customer make the case / Gerald Bertsell and Denise Nitterhouse -- How Best Buy's executives learn from the front lines / Lauren Keller Johnson -- The fourfold path to figuring out what your customers really want / Jim Billington -- Identifying customer segments -- Tuning in to the voice of your customer / James Allen, Frederick F. Reichheld, and Barney Hamilton -- What's the cure for customer fatigue? / Kirsten D. Sandberg -- Do you really know what to do with your customer data? / Jean Ayers -- Survey your customers electronically -- Communicating with customers -- Zeroing in on what customers really want / Douglas Smith -- Are you reaching your customers? / Richard Bierck -- Connecting with your customers -- Beyond the carrot and the stick: new alternatives for influencing customer behavior / Frances Frei -- Enhancing customer loyalty -- Do you know how much your customers are really worth to you? / Uta Werner -- Questions about customer loyalty with Jill Griffin -- Keys to keeping your best customers / Jim Billington -- A crash course in customer relationship management -- What customer-centric really means: seven key insights / David Stauffer.
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650 $a Success in business. $3 200081
650 $a Customer relations. $3 202164
710 $a Harvard Business School. $3 230893
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip0610/2006007913.html $z http://www.loc.gov/catdir/toc/ecip0610/2006007913.html