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Connecting with your customers.
~
Harvard Business School.
Connecting with your customers.
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Connecting with your customers.
Published:
Boston, Mass. :Harvard Business School Press,c2006.
Description:
vii, 178 p. ;22 cm.
Series:
The results-driven manager series
Subject:
Customer services.
Online resource:
http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
ISBN:
9781422103234
Connecting with your customers.
Connecting with your customers.
- Boston, Mass. :Harvard Business School Press,c2006. - vii, 178 p. ;22 cm. - The results-driven manager series.
Understanding customers' needs -- Tuning in to your customers / Kristen B. Donahue -- Let the customer make the case / Gerald Bertsell and Denise Nitterhouse -- How Best Buy's executives learn from the front lines / Lauren Keller Johnson -- The fourfold path to figuring out what your customers really want / Jim Billington -- Identifying customer segments -- Tuning in to the voice of your customer / James Allen, Frederick F. Reichheld, and Barney Hamilton -- What's the cure for customer fatigue? / Kirsten D. Sandberg -- Do you really know what to do with your customer data? / Jean Ayers -- Survey your customers electronically -- Communicating with customers -- Zeroing in on what customers really want / Douglas Smith -- Are you reaching your customers? / Richard Bierck -- Connecting with your customers -- Beyond the carrot and the stick: new alternatives for influencing customer behavior / Frances Frei -- Enhancing customer loyalty -- Do you know how much your customers are really worth to you? / Uta Werner -- Questions about customer loyalty with Jill Griffin -- Keys to keeping your best customers / Jim Billington -- A crash course in customer relationship management -- What customer-centric really means: seven key insights / David Stauffer.
ISBN: 9781422103234
LCCN: 2006007913Subjects--Topical Terms:
200368
Customer services.
LC Class. No.: HF5415.5 / .C658 2006
Dewey Class. No.: 658.8/12
Connecting with your customers.
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Connecting with your customers.
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Boston, Mass. :
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Harvard Business School Press,
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vii, 178 p. ;
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22 cm.
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The results-driven manager series
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Understanding customers' needs -- Tuning in to your customers / Kristen B. Donahue -- Let the customer make the case / Gerald Bertsell and Denise Nitterhouse -- How Best Buy's executives learn from the front lines / Lauren Keller Johnson -- The fourfold path to figuring out what your customers really want / Jim Billington -- Identifying customer segments -- Tuning in to the voice of your customer / James Allen, Frederick F. Reichheld, and Barney Hamilton -- What's the cure for customer fatigue? / Kirsten D. Sandberg -- Do you really know what to do with your customer data? / Jean Ayers -- Survey your customers electronically -- Communicating with customers -- Zeroing in on what customers really want / Douglas Smith -- Are you reaching your customers? / Richard Bierck -- Connecting with your customers -- Beyond the carrot and the stick: new alternatives for influencing customer behavior / Frances Frei -- Enhancing customer loyalty -- Do you know how much your customers are really worth to you? / Uta Werner -- Questions about customer loyalty with Jill Griffin -- Keys to keeping your best customers / Jim Billington -- A crash course in customer relationship management -- What customer-centric really means: seven key insights / David Stauffer.
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Customer services.
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Success in business.
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Customer relations.
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Table of contents only
$u
http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
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http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
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西方語文圖書區(四樓)
Items
1 records • Pages 1 •
1
Inventory Number
Location Name
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Call number
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Opac note
Attachments
320000260846
西方語文圖書區(四樓)
1圖書
一般圖書
HF5415.5 C752 2006
一般使用(Normal)
On shelf
0
1 records • Pages 1 •
1
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http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
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