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Cases on managing e-services /

~

Scupola, Ada.

Cases on managing e-services /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Cases on managing e-services /Ada Scupola, [editor].
其他作者:	Scupola, Ada.
出版者:	Hershey, PA :Information Science Reference,c2009.
面頁冊數:	xxiii, 299 p. :ill. ;29 cm.
附註:	"Premier reference source"--Cover.
標題:	Customer servicesTechnological innovations.
ISBN:	9781605660653 (ebook)

Cases on managing e-services /
Cases on managing e-services /Ada Scupola, [editor]. - Hershey, PA :Information Science Reference,c2009. - xxiii, 299 p. :ill. ;29 cm.

"Premier reference source"--Cover.

Includes bibliographical references and index.

ISBN: 9781605660653 (ebook)

LCCN: 2008010312Subjects--Topical Terms:

239000
Customer services
--Technological innovations.

LC Class. No.: HF5548.32 / C338 2009

Dewey Class. No.: 658.8/72

Cases on managing e-services /
LDR:00615cam 2200193 a 450 001 200097
005 20090423143906.0
008 090528s2009 paua 001 0 eng
010 $a 2008010312
020 $a 9781605660653 (ebook)
020 $a 9781605660646 (hbk.) : $c NT$5839
035 $a 00369724
040 $a DLC $c DLC $d DLC
050 4 $a HF5548.32 $b C338 2009
082 0 0 $2 22 $a 658.8/72
245 0 0 $a Cases on managing e-services / $c Ada Scupola, [editor].
260 $a Hershey, PA : $c c2009. $b Information Science Reference,
300 $a xxiii, 299 p. : $b ill. ; $c 29 cm.
500 $a "Premier reference source"--Cover.
504 $a Includes bibliographical references and index.
650 $a Customer services $x Technological innovations. $3 239000
650 $a Service industries $x Technological innovations. $3 239001
650 $a Electronic commerce. $3 189326
700 $a Scupola, Ada. $3 310948

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