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Relationship and resource management...

Loader, David.

Relationship and resource management in operations

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Relationship and resource management in operationsDavid Loader.
作者:	Loader, David.
出版者:	Burlington, MA :Butterworth-Heinemann,2002.
面頁冊數:	xii, 165 p. :ill. ;24 cm.
附註:	Includes index.
標題:	Financial services industryManagement.
電子資源:	An electronic book accessible through the World Wide Web; click for information
電子資源:	http://www.loc.gov/catdir/enhancements/fy0627/2005357179-d.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0627/2005357179-t.html
ISBN:	9780750654883

Relationship and resource management in operations
Loader, David.

Relationship and resource management in operations[electronic resource] /David Loader. - Burlington, MA :Butterworth-Heinemann,2002. - xii, 165 p. :ill. ;24 cm. - Operations management series. - Operations management series (Securities Institute).

Includes index.

Preface; Understanding the business - the role of operations; Operations relationships in the organization; Operations relationships outside the organization; The operations team - managing systems and people; Client services; The relationship with regulation; Audit and compliance; The impact of change; Appendices; Glossary.

'Relationship and Resource Management in Operations' explains in practical terms the importance of the business relationships with internal and external counterparts while demonstrating how things can go wrong and what causes the situation. The authors examine the need to instil cultures in the team focusing on client service, risk and cost effectiveness. The text covers, via practical examples, the kind of scenario managers or supervisors might face in their role and shows what decisions could and should be made. The operations function in a financial organization is crucial to the success of the business. It drives both profitability and reputation as well as contributing to business development and support. It is also a complex part of a business and one that is treated differently in different types of organizations. The complexity of operations and the diverseness of the teams and the people they interact with create a need for a high degree of relationship and resource management. For instance a bank that is involved in both retail and investment banking will have hundreds of different relationship situations, but so too will a small private client broker. Some situations may be common to all types of organizations; others common to particular types of organizations and a few will be very specific to an organization. These relationships may be very open or highly discreet and confidential. Whatever the type of relationship, whether problematic or successful, it is likely that any problems will have an impact of the business. For operations managers their role is a key one. Charged with managing resources and the numerous relationship issues, it is neither a simple task nor, because of the variety and frequency of the issues that might arise, one that is easy to find solutions for. This book, however, explores some of the situations that managers might find themselves in and puts forward some solutions. Relationships and resources are the energy source that makes operations work and managed well they will provide the means to grow and to attain success. The central aim of this book is to provide knowledge and guidance on this important and key area of operations management. Successful operations teams are built on talented resource and effective management - let this book be your guide. The definitive series of professional references for those finance professionals concerned with "Back office" or operations management unique to this industry.Shows in practical terms the importance of the business relationships for financial operations management teams.A comprehensive resource from a leading financial management consultant for global banks and institutions.

Electronic reproduction.
Amsterdam :
Elsevier Science & Technology,
2008.

Mode of access: World Wide Web.

ISBN: 9780750654883

Source: 95294:95293Elsevier Science & Technologyhttp://www.sciencedirect.comSubjects--Topical Terms:

207571
Financial services industry
--Management.Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HG173 / .L629 2002eb

Dewey Class. No.: 332.1068

Relationship and resource management in operations
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006 m d
007 cr cn|||||||||
008 100818s2002 maua o 001 0 eng d
020 $a 9780750654883
020 $a 0750654880
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035 $a (OCoLC)213298455
035 $a ocn213298455
037 $a 95294:95293 $b Elsevier Science & Technology $n http://www.sciencedirect.com
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043 $a e-uk---
049 $a TEFA
050 1 4 $a HG173 $b .L629 2002eb
082 0 4 $a 332.1068 $2 22
100 1 $a Loader, David. $3 310967
245 1 0 $a Relationship and resource management in operations $h [electronic resource] / $c David Loader.
260 $a Burlington, MA : $b Butterworth-Heinemann, $c 2002.
300 $a xii, 165 p. : $b ill. ; $c 24 cm.
490 1 $a Operations management series
500 $a Includes index.
505 0 $a Preface; Understanding the business - the role of operations; Operations relationships in the organization; Operations relationships outside the organization; The operations team - managing systems and people; Client services; The relationship with regulation; Audit and compliance; The impact of change; Appendices; Glossary.
520 $a 'Relationship and Resource Management in Operations' explains in practical terms the importance of the business relationships with internal and external counterparts while demonstrating how things can go wrong and what causes the situation. The authors examine the need to instil cultures in the team focusing on client service, risk and cost effectiveness. The text covers, via practical examples, the kind of scenario managers or supervisors might face in their role and shows what decisions could and should be made. The operations function in a financial organization is crucial to the success of the business. It drives both profitability and reputation as well as contributing to business development and support. It is also a complex part of a business and one that is treated differently in different types of organizations. The complexity of operations and the diverseness of the teams and the people they interact with create a need for a high degree of relationship and resource management. For instance a bank that is involved in both retail and investment banking will have hundreds of different relationship situations, but so too will a small private client broker. Some situations may be common to all types of organizations; others common to particular types of organizations and a few will be very specific to an organization. These relationships may be very open or highly discreet and confidential. Whatever the type of relationship, whether problematic or successful, it is likely that any problems will have an impact of the business. For operations managers their role is a key one. Charged with managing resources and the numerous relationship issues, it is neither a simple task nor, because of the variety and frequency of the issues that might arise, one that is easy to find solutions for. This book, however, explores some of the situations that managers might find themselves in and puts forward some solutions. Relationships and resources are the energy source that makes operations work and managed well they will provide the means to grow and to attain success. The central aim of this book is to provide knowledge and guidance on this important and key area of operations management. Successful operations teams are built on talented resource and effective management - let this book be your guide. The definitive series of professional references for those finance professionals concerned with "Back office" or operations management unique to this industry.Shows in practical terms the importance of the business relationships for financial operations management teams.A comprehensive resource from a leading financial management consultant for global banks and institutions.
533 $a Electronic reproduction. $b Amsterdam : $c Elsevier Science & Technology, $d 2008. $n Mode of access: World Wide Web. $n System requirements: Web browser. $n Title from title screen (viewed on Mar. 10, 2008). $n Access may be restricted to users at subscribing institutions.
650 0 $a Financial services industry $x Management. $3 207571
650 0 $a Financial services industry $z Great Britain. $3 455108
650 7 $a Administra�c�ao financeira. $2 larpcal $3 455109
650 7 $a Institui�c�ao financeira (administra�c�ao) $2 larpcal $3 455110
650 7 $a Institui�c�ao financeira (servicos) $2 larpcal $3 455111
655 7 $a Electronic books. $2 local. $3 214472
710 2 $a ScienceDirect (Online service) $3 307425
776 1 $c Original $z 0750654880 $z 9780750654883 $w (DLC) 2005357179 $w (OCoLC)51732465
830 0 $a Operations management series (Securities Institute) $3 341033
856 4 0 $3 ScienceDirect $u http://www.sciencedirect.com/science/book/9780750654883 $z An electronic book accessible through the World Wide Web; click for information
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0627/2005357179-d.html
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/enhancements/fy0627/2005357179-t.html
994 $a C0 $b TEF

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http://www.sciencedirect.com/science/book/9780750654883
http://www.loc.gov/catdir/enhancements/fy0627/2005357179-d.html
http://www.loc.gov/catdir/enhancements/fy0627/2005357179-t.html

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