國立高雄大學圖資館 |

語系: 繁體中文

說明(常見問題)

圖資館首頁

登入

回首頁 到查詢結果 [ subject:"BUSINESS & ECONOMICS / Business Communication / General." ]

切換: 標籤 | MARC模式 | ISBD

Confronting mistakeslessons from the...

Hagen, Jan U.

Confronting mistakeslessons from the aviation industry when dealing with error /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Confronting mistakesJan Hagen.
其他題名:	lessons from the aviation industry when dealing with error /
作者:	Hagen, Jan U.
面頁冊數:	1 online resource.
標題:	AirlinesCase studies.Management
電子資源:	http://www.palgraveconnect.com/doifinder/10.1057/9781137276186
ISBN:	9781137276186 (electronic bk.)

Confronting mistakeslessons from the aviation industry when dealing with error /
Hagen, Jan U.

Confronting mistakeslessons from the aviation industry when dealing with error /[electronic resource] :Jan Hagen. - 1 online resource.

Introduction: Why Errors Matter -- PART I -- Case 1: New England Air (NE) 248 -- Too Scared to Ask -- Case 2: Japan Airlines (JAL) 8054 -- Hope Replaces Action -- Case 3: Birgenair 301 -- Authority and Mental Framing -- Case 4: KLM 4805 -- The Pressure of the Captain's Mood -- Case 5: United Airlines 173 -- Silent Power -- Case 6: Avianca 052 -- Encouragement is not Empowerment -- PART II -- Crew Resource Management -- Transforming the Captain's Position b6 s but Preserving the Hierarchical Structure -- Surprising Side Effects Led to a Breakthrough -- PART III -- Case 7: United Airlines 811 -- Copilot Takes Charge -- Case 8: United Airlines 232 -- Flexible Team Enhancement -- Case 9: Successful Error Detection and Correction -- Copilot Overrules Captain -- Case 10: Czar 52 -- Limits of CRM.

Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.

ISBN: 9781137276186 (electronic bk.)

Source: 637641Palgrave Macmillanhttp://www.palgraveconnect.comSubjects--Topical Terms:

644764
Airlines
--Management--Case studies.Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HE9780 / .H32 2013

Dewey Class. No.: 658.4/056

Confronting mistakeslessons from the aviation industry when dealing with error /
LDR:03400cmm 2200385Ka 4500 001 403888
003 OCoLC
005 20130913034520.0
006 m o d
007 cr cnu---unuuu
008 140117s2013 enk o 000 0 eng d
020 $a 9781137276186 (electronic bk.)
020 $a 1137276185 (electronic bk.)
035 $a (OCoLC)855907000
035 $a ocn855907000
037 $a 637641 $b Palgrave Macmillan $n http://www.palgraveconnect.com
040 $a UKPGM $b eng $c UKPGM $d OCLCO $d N
049 $a TEFA
050 4 $a HE9780 $b .H32 2013
072 7 $a BUS $x 082000 $2 bisacsh
072 7 $a BUS $x 041000 $2 bisacsh
072 7 $a BUS $x 042000 $2 bisacsh
072 7 $a BUS $x 085000 $2 bisacsh
082 0 4 $a 658.4/056 $2 23
100 1 $a Hagen, Jan U. $3 644763
245 1 0 $a Confronting mistakes $h [electronic resource] : $b lessons from the aviation industry when dealing with error / $c Jan Hagen.
264 1 $a Houndmills, Basingstoke, Hampshire : $b Palgrave Macmillan, $c 2013.
300 $a 1 online resource.
336 $a text $b txt $2 rdacontent
337 $a computer $b c $2 rdamedia
338 $a online resource $b cr $2 rdacarrier
505 0 $a Introduction: Why Errors Matter -- PART I -- Case 1: New England Air (NE) 248 -- Too Scared to Ask -- Case 2: Japan Airlines (JAL) 8054 -- Hope Replaces Action -- Case 3: Birgenair 301 -- Authority and Mental Framing -- Case 4: KLM 4805 -- The Pressure of the Captain's Mood -- Case 5: United Airlines 173 -- Silent Power -- Case 6: Avianca 052 -- Encouragement is not Empowerment -- PART II -- Crew Resource Management -- Transforming the Captain's Position b6 s but Preserving the Hierarchical Structure -- Surprising Side Effects Led to a Breakthrough -- PART III -- Case 7: United Airlines 811 -- Copilot Takes Charge -- Case 8: United Airlines 232 -- Flexible Team Enhancement -- Case 9: Successful Error Detection and Correction -- Copilot Overrules Captain -- Case 10: Czar 52 -- Limits of CRM.
520 $a Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.
520 $a "In most organizations, errors, although common and unavoidable, are rarely thoroughly examined. Peers may be reluctant to talk about the mistakes one of them has made, whereas superiors prefer to discuss the mistakes of their subordinates with them in private. Based on interviews with over 360 managers from a range of sectors about how they deal with error, the authors of this innovative and unique book present a framework of "open error management" and demonstrate its benefits via dramatic case studies from the aviation industry. Including compelling case studies from international aviation companies, the result is an innovative and unique approach to analyzing business strategy"-- $c Provided by publisher.
588 $a Description based on print version record.
650 0 $a Airlines $x Management $v Case studies. $3 644764
650 0 $a Errors. $3 460173
650 0 $a Crisis management. $3 208551
650 7 $a BUSINESS & ECONOMICS / Business Communication / General. $2 bisacsh $3 564258
650 7 $a BUSINESS & ECONOMICS / Decision-Making & Problem Solving. $2 bisacsh $3 583284
650 7 $a BUSINESS & ECONOMICS / Management. $2 bisacsh $3 564209
650 7 $a BUSINESS & ECONOMICS / Industries / Transportation. $2 bisacsh $3 583456
650 7 $a BUSINESS & ECONOMICS / Industrial Management $2 bisacsh $3 584233
650 7 $a BUSINESS & ECONOMICS / Management Science $2 bisacsh $3 583840
650 7 $a BUSINESS & ECONOMICS / Organizational Behavior $2 bisacsh $3 564282
655 4 $a Electronic books. $2 local. $3 214472
776 $6 403888 $t Confronting mistakes
856 4 0 $3 Palgrave Connect $u http://www.palgraveconnect.com/doifinder/10.1057/9781137276186
994 $a C0 $b TEF