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委外建置知識管理系統案例分析─以N公司為例 = The Analysis...

國立高雄大學資訊管理學系碩士班

委外建置知識管理系統案例分析─以N公司為例 = The Analysis of Knowledge Management System Outsourcing─ A Case Study of N Company

紀錄類型:	書目-語言資料,印刷品 : 單行本
並列題名:	The Analysis of Knowledge Management System Outsourcing─ A Case Study of N Company
作者:	陳仕展,
其他團體作者:	國立高雄大學
出版地:	[高雄市]
出版者:	撰者;
出版年:	2014[民103]
面頁冊數:	69面圖，表 : 30公分;
標題:	知識管理
標題:	Knowledge management
電子資源:	http://handle.ncl.edu.tw/11296/ndltd/81290749033369059749
附註:	參考書目：面65-68
附註:	103年12月16日公開
摘要註:	21世紀以來，知識管理一直是企業關注與投入的熱門議題，國內、外皆有藉著知識管理而獲得巨大成功的實際案例，然而，國內企業大多數為中、小企業體系，對於知識管理有許多企業都認同其為企業所帶來的效益，往往跟隨潮流導入，但是最終發現導入知識管理系統後所獲得之績效不如預期，導致系統無法真正發揮該有效益，進而耗費相當巨大企業成本。對於知識管理系統該如何有效去運用，如何發揮企業知識管理創造真正績效仍有許多討論空間。本研究透過個案研究法，以N公司為例，N公司資訊系統皆以委外方式建置，本研究針對該企業所建置之知識管理系統做個案分析，探討企業運用知識管理系統所應關注之處，可能遭遇之失敗因素為討論議題，並針對個案公司之知識管理系統作一整體評估，針對N公司提出研究發現與建議。研究結果發現：(一) 企業對知識管理採積極正面看法，但配套措施不足，無法將知識管理系統融入企業流程；(二) 知識管理系統只用於單一部門，無推行至整個企業；(三) 企業對知識管理系統的使用，以知識文件分享為主，但對系統信任度不足；(四) 對知識管理系統所提升的績效無法評估，人員無法感受其效益；(五) 無持續關注與評估知識管理系統的使用狀況。 The knowledge management system (KMS) is always the primary concern issue for enterprises. There are a lot of successful cases with the implementation of KMS. In Taiwan, the majority companies are small and mid size enterprises. They consent with the benefits of KMS to enterprises and therefore deploy in their corporate environment. However, in the end, the performances are less than expectations. The companies put a huge investment in KMS but the KMS fail to generate enough benefits in return. Therefore, there are rooms for discussions on how to use the KMS effectively and boost the corporate performance. This study is a case study approach that focuses on the KMS outsourcing issues with the example of N company. This is to find out what enterprise concerns when implementing the KMS, and what are the critical factors in the building and implementing KMS process. In this case study, the KMS will be under evaluations and the conclusions will be drawn and forwarded to N company with suggestions. The research finding are (1) Even with positive attitude toward KMS, but fail in relevant facilitations, and therefore the enterprise is unable to adopt the KMS in business processes; (2) the KMS is limited within one department and did not promote to the entire enterprise; (3) the applications of KMS are primary for document sharing purpose and lack in trust for extensive applications; (4) the enterprise is unable to evaluate the performance differences after the implementation of KMS, and the corporate staffs neither; (5) there is no continuous evaluation and measurement on the usage condition of KMS.

委外建置知識管理系統案例分析─以N公司為例 = The Analysis of Knowledge Management System Outsourcing─ A Case Study of N Company
陳, 仕展

委外建置知識管理系統案例分析─以N公司為例 = The Analysis of Knowledge Management System Outsourcing─ A Case Study of N Company / 陳仕展撰 - [高雄市] : 撰者, 2014[民103]. - 69面 ; 圖，表 ; 30公分.
參考書目：面65-68103年12月16日公開.
知識管理Knowledge management

委外建置知識管理系統案例分析─以N公司為例 = The Analysis of Knowledge Management System Outsourcing─ A Case Study of N Company
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