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Crash course in dealing with difficu...

Mosley, Shelley, (1950-)

Crash course in dealing with difficult library customers

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Crash course in dealing with difficult library customersShelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle.
作者:	Mosley, Shelley,
其他作者:	Tucker, Dennis C.
出版者:	Santa Barbara, Calif. :Libraries Unlimited,2014.
面頁冊數:	xii, 175 p. ;cm.
標題:	Public services (Libraries)United States.
電子資源:	An electronic book in the ABC-CLIO eBooks Online database, accessible through the World Wide Web; click for information.
ISBN:	1610692845 (e-book)

Crash course in dealing with difficult library customers
Mosley, Shelley,1950-

Crash course in dealing with difficult library customers[electronic resource] /Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle. - Santa Barbara, Calif. :Libraries Unlimited,2014. - xii, 175 p. ;cm. - Libraries Unlimited crash course series. - Crash course series (Westport, Conn.).

Includes bibliographical references and index.

"Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"--

ISBN: 1610692845 (e-book)Subjects--Topical Terms:

529514
Public services (Libraries)
--United States.

LC Class. No.: Z711 / .M67 2014

Dewey Class. No.: 025.5

Crash course in dealing with difficult library customers
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020 $a 1610692845 (e-book)
020 $a 9781610692847 (e-book)
020 $a 1610692837 (alk. paper)
020 $a 9781610692830 (alk. paper)
035 $a 00000030
040 $a DLC $b eng $c DLC $d UtOrBLW
042 $a pcc
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100 1 $a Mosley, Shelley, $d 1950- $3 300554
245 1 0 $a Crash course in dealing with difficult library customers $h [electronic resource] / $c Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle.
260 $a Santa Barbara, Calif. : $b Libraries Unlimited, $c 2014.
300 $a xii, 175 p. ; $c cm.
490 1 $a Libraries Unlimited crash course series
504 $a Includes bibliographical references and index.
520 $a "Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"-- $c Provided by publisher.
650 0 $a Public services (Libraries) $z United States. $3 529514
650 0 $a Library users $z United States. $3 694683
650 0 $a Libraries $x Public relations $z United States. $3 694684
650 0 $a Libraries $x Security measures $z United States. $3 694685
650 0 $a Conflict management. $3 219544
700 1 $a Tucker, Dennis C. $3 208486
700 1 $a Van Winkle, Sandra. $3 300556
776 1 $c Original $z 1610692837
830 0 $a Crash course series (Westport, Conn.) $3 694682
856 4 0 $3 Bibliographic record display $u http://ebooks.abc-clio.com/?isbn=9781610692847 $z An electronic book in the ABC-CLIO eBooks Online database, accessible through the World Wide Web; click for information.