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The customer service revolution :ove...

DiJulius, John R., (1964-)

The customer service revolution :overthrow conventional business, inspire employees, and change the world /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The customer service revolution :John R. DiJulius III.
其他題名:	overthrow conventional business, inspire employees, and change the world /
作者:	DiJulius, John R.,
出版者:	Austin, Texas :Greenleaf Book Group Press,c2015.
面頁冊數:	x, 188 p. :ill. ;21 cm.
標題:	Corporate culture.
ISBN:	162634129X (hbk.) :

The customer service revolution :overthrow conventional business, inspire employees, and change the world /
DiJulius, John R.,1964-

The customer service revolution :overthrow conventional business, inspire employees, and change the world /John R. DiJulius III. - 1st ed. - Austin, Texas :Greenleaf Book Group Press,c2015. - x, 188 p. :ill. ;21 cm.

Includes bibliographical references.

What is a customer service revolution? -- State of service -- Service aptitude -- Negative cues -- Day in the life of a customer -- Customer service vision statement -- Customer bill of rights -- Secret service -- Relationship economy -- Department of customer defense -- Revolutionizing your industry -- Living an extraordinary life.

ISBN: 162634129X (hbk.) :NT$834

LCCN: 2014938305Subjects--Topical Terms:

209905
Corporate culture.

LC Class. No.: HF5415.5 / .D55 2015

Dewey Class. No.: 658.8/12

The customer service revolution :overthrow conventional business, inspire employees, and change the world /
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250 $a 1st ed.
260 $a Austin, Texas : $b Greenleaf Book Group Press, $c c2015.
300 $a x, 188 p. : $b ill. ; $c 21 cm.
504 $a Includes bibliographical references.
505 0 $a What is a customer service revolution? -- State of service -- Service aptitude -- Negative cues -- Day in the life of a customer -- Customer service vision statement -- Customer bill of rights -- Secret service -- Relationship economy -- Department of customer defense -- Revolutionizing your industry -- Living an extraordinary life.
650 0 $a Corporate culture. $3 209905
650 0 $a Customer relations $x Management. $3 202165
650 0 $a Customer services. $3 200368
650 0 $a Employees $x Training of. $3 203588