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應用多準則決策模型探討影響銀行業經營績效之要素-以平衡計分卡為架構 = ...

國立高雄大學經濟管理研究所

應用多準則決策模型探討影響銀行業經營績效之要素-以平衡計分卡為架構 = Apply DANP to explore the determinants affecting Taiwan banking performance: Based on the perspectives of balanced scorecard

紀錄類型:	書目-語言資料,印刷品 : 單行本
並列題名:	Apply DANP to explore the determinants affecting Taiwan banking performance: Based on the perspectives of balanced scorecard
作者:	黃士豪,
其他團體作者:	國立高雄大學
出版地:	[高雄市]
出版者:	撰者;
出版年:	2015[民104]
面頁冊數:	54面圖，表 : 30公分;
標題:	銀行績效
標題:	Banking performance
電子資源:	http://handle.ncl.edu.tw/11296/ndltd/60001007656019995855
附註:	104年10月31日公開
附註:	參考書目：面40-44
摘要註:	本研究以平衡計分卡為架構探討影響銀行業經營績效之要素。並以決策實驗室分析法(DEMATEL)與網路分析法(ANP)所結合的DANP方法分析構面間的相互影響性與衡量各要素的重要性。本研究透過文獻回顧與專家意見蒐集要素並訪談八位來至金融控股公司與非金融控股銀行的經理人。研究結果顯示,在平衡計分卡四個構面當中財務構面扮演最重要關係構面,而學習與成長構面則為最具影響性構面。因此,藉由其他三個構面的改善可以達到最終財務構面的成功。研究結果也指出金融控股公司可運用集團資源共享達到綜效,非金融控股銀行則可利用高度自主權制定適合銀行本身的營運決策。此外研究結果呼應學者Kaplan 與 Norton所提出的策略地圖構想,但本研究更進一步顯示每一構面間的相互影響性之關係。 This research adopts the balance scorecard as a framework to evaluate the determinants that affect banking performance. Then, employs the hybrid model that combines decision making trial and evaluation laboratory (DEMATEL) and analytic network process (ANP) to confirm the relationship between perspectives and measure the relative importance of each determinant. This research collects discussion factors from relevant literature and experts and interviews eight senior managers that consist of four financial holding companies and four non-financial holding banks. The research results reveal that the perspective of finance receives the heaviest influence from the other perspectives whereas the perspective of learning and growth dispatches the strongest influence on the other perspectives. Therefore, the improvement of other perspectives can result in the achievement of financial performance. This research also points out that the financial holding companies may utilize resource sharing to gain synergy, while the non-financial holding banks can only make use of higher autonomy in decision-making to improve their performance. Moreover, the results confirm the process of the strategy map that Kaplan and Norton (2004) proposed, yet this research presents the mutual dependent of each perspective, additionally.

應用多準則決策模型探討影響銀行業經營績效之要素-以平衡計分卡為架構 = Apply DANP to explore the determinants affecting Taiwan banking performance: Based on the perspectives of balanced scorecard
黃, 士豪

應用多準則決策模型探討影響銀行業經營績效之要素-以平衡計分卡為架構 = Apply DANP to explore the determinants affecting Taiwan banking performance: Based on the perspectives of balanced scorecard / 黃士豪撰 - [高雄市] : 撰者, 2015[民104]. - 54面 ; 圖，表 ; 30公分.
104年10月31日公開參考書目：面40-44.
銀行績效Banking performance

應用多準則決策模型探討影響銀行業經營績效之要素-以平衡計分卡為架構 = Apply DANP to explore the determinants affecting Taiwan banking performance: Based on the perspectives of balanced scorecard
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