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知識管理系統之績效分析-以S公司KMS系統為例 = A Study of...

國立高雄大學資訊管理學系碩士班

知識管理系統之績效分析-以S公司KMS系統為例 = A Study of Performance Analysis for Knowledge Management System: The Case of S Company

紀錄類型:	書目-語言資料,印刷品 : 單行本
並列題名:	A Study of Performance Analysis for Knowledge Management System: The Case of S Company
作者:	盧建熹,
其他團體作者:	國立高雄大學
出版地:	[高雄市]
出版者:	撰者;
出版年:	2015[民104]
面頁冊數:	81面圖，表 : 30公分;
標題:	知識管理系統
標題:	Knowledge Management System
電子資源:	http://handle.ncl.edu.tw/11296/ndltd/41719535494076999862
附註:	104年10月31日公開
附註:	參考書目：面67-71
摘要註:	隨著資訊科技的迅速發展,應用範圍廣泛的資訊服務業在這產品生命週期越趨短暫且充滿競爭的環境下,人才的培育及知識的傳承將是企業穩固根基,成長茁壯的關鍵。在借助資訊科技的力量下,龐大的資訊內容能夠有條理地分門別類,而透過企業內部的知識共享也能減少錯誤發生,並能利用集體智慧增加企業優勢。因此,本研究以S公司之知識管理系統為研究對象,以系統成功模式為理論基礎,從知識品質、系統品質、服務品質、工作滿意度及系統效能等五大構面來分析S公司使用資訊管理系統的現況及績效。研究結果發現:(一)個案公司目前使用知識管理系統係以上傳公司文件為主;(二)系統使用頻率低,影響系統效能;(三)具備完整性、可靠性、一致性的資訊與知識可提高使用意願;(四)系統以易學習及友善的操作介面可提高使用者接受度;(五)加強系統維護可增進資訊及知識可靠性及系統穩定性。本研究也提供進一步討論與建議,供S公司未來訂定政策或策略的參考。 With the rapid development of information and communication technology (ICT), the information services industry in the increasingly short product life cycles and competitive environment, talent cultivation and knowledge transfer will be the key to organization success. In aid of the power of information technology, a large information contents can be methodically categorized, and through knowledge sharing within the enterprise can reduce errors, and at the same time it can increase business advantages by collective intelligence. In consequence, this research thesis conducts a case study to evaluate the performance of Knowledge Management System (KMS) recently implemented by the case company (S company). The knowledge quality, system quality, service quality, job satisfaction, and performance are outlined to collect data from case subjects. Research findings indicate that (1) the KMS of the case company currently is mainly used to manage company documents, (2) the low frequency of system use affect performance, (3) the information/knowledge with integrity, reliability and consistency can increase the adoption intention, (4) system is easy to learn and its friendly user interface improves user acceptance, (5) improving reliability of the information/knowledge and the system stability may strengthen the maintenance of the KMS. Discussion and implications are also addressed.

知識管理系統之績效分析-以S公司KMS系統為例 = A Study of Performance Analysis for Knowledge Management System: The Case of S Company
盧, 建熹

知識管理系統之績效分析-以S公司KMS系統為例 = A Study of Performance Analysis for Knowledge Management System: The Case of S Company / 盧建熹撰 - [高雄市] : 撰者, 2015[民104]. - 81面 ; 圖，表 ; 30公分.
104年10月31日公開參考書目：面67-71.
知識管理系統Knowledge Management System

知識管理系統之績效分析-以S公司KMS系統為例 = A Study of Performance Analysis for Knowledge Management System: The Case of S Company
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