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Relationship marketinga consumer exp...
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Baron, Steve.
Relationship marketinga consumer experience approach /
紀錄類型:
書目-電子資源 : Monograph/item
正題名/作者:
Relationship marketingSteve Baron, Tony Conway, Gary Warnaby.
其他題名:
a consumer experience approach /
作者:
Baron, Steve.
其他作者:
Warnaby, Gary.
出版者:
Los Angeles :Sage,2010.
面頁冊數:
1 online resource (viii, 202 p.) :ill.
標題:
Customer relations.
電子資源:
http://www.sageereference.com/view/relationship-marketing/SAGE.xml
ISBN:
9781446200315 (electronic bk.)
Relationship marketinga consumer experience approach /
Baron, Steve.
Relationship marketing
a consumer experience approach /[electronic resource] :Steve Baron, Tony Conway, Gary Warnaby. - Los Angeles :Sage,2010. - 1 online resource (viii, 202 p.) :ill. - Advanced marketing series. - Advanced marketing series (Los Angeles, Calif.).
Includes bibliographical references and index.
Origins and history of relationship marketing -- Relationship marketing themes -- Customer retention and loyalty -- Relationship marketing: a change in perspective? -- Frameworks for analysing the consumer experience -- Consumer resources: use and integration -- Introducing consumer experience modelling -- Consumer experience modelling: value enhancers and inhibitors -- Communities within 'experiential networks' -- Social networks: C2C exchanges and relationships -- Issues for the future.
The relationship between a market and a consumer is complex. Far from simply being an exchange of services, there is an often complex transaction of feeling, meaning and experience. This book explores the factors of relationship marketing in its contemporary context.
ISBN: 9781446200315 (electronic bk.)Subjects--Topical Terms:
202164
Customer relations.
LC Class. No.: HF5415.55 / .B376 2010eb
Dewey Class. No.: 658.812
Relationship marketinga consumer experience approach /
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Origins and history of relationship marketing -- Relationship marketing themes -- Customer retention and loyalty -- Relationship marketing: a change in perspective? -- Frameworks for analysing the consumer experience -- Consumer resources: use and integration -- Introducing consumer experience modelling -- Consumer experience modelling: value enhancers and inhibitors -- Communities within 'experiential networks' -- Social networks: C2C exchanges and relationships -- Issues for the future.
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http://www.sageereference.com/view/relationship-marketing/SAGE.xml
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