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Business process transformationthe P...

Sharma, Chitra.

Business process transformationthe Process Tangram framework /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Business process transformationby Chitra Sharma.
其他題名:	the Process Tangram framework /
作者:	Sharma, Chitra.
出版者:	New Delhi :Springer India :2015.
面頁冊數:	xv, 201 p. :ill., digital ;24 cm.
Contained By:	Springer eBooks
標題:	Business planning.
電子資源:	http://dx.doi.org/10.1007/978-81-322-2349-8
ISBN:	9788132223498 (electronic bk.)

Business process transformationthe Process Tangram framework /
Sharma, Chitra.

Business process transformationthe Process Tangram framework /[electronic resource] :by Chitra Sharma. - New Delhi :Springer India :2015. - xv, 201 p. :ill., digital ;24 cm. - Management for professionals,2192-8096. - Management for professionals..

Chapter 1: Introduction -- Chapter 2: Transformation Program, Triggers, Goals, Tools & Techniques -- Chapter 3: Culture and Communication -- Chapter 4: Success Factors -- Chapter 5: Process Modeling -- Chapter 6: Change Management -- Chapter 7: Managed Services - A Case of process Transformation? -- Chapter 8: Recapitulation and Application of 'The Process Tangram'.

This book presents a framework through transformation and explains how business goals can be translated into realistic plans that are tangible and yield real results in terms of the top line and the bottom line. Process Transformation is like a tangram puzzle, which has multiple solutions yet is essentially composed of seven 'tans' that hold it together. Based on practical experience and intensive research into existing material, 'Process Tangram' is a simple yet powerful framework that proposes Process Transformation as a program. The seven 'tans' are: the transformation program itself, triggers, goals, tools and techniques, culture, communication and success factors. With its segregation into tans and division into core elements, this framework makes it possible to use 'pick and choose' to quickly and easily map an organization's specific requirements. Change management and process modeling are covered in detail. In addition, the book approaches managed services as a model of service delivery, which it explores as a case of process transformation. This book will appeal to anyone engaged in business process transformation, be it business process management professionals, change managers, sponsors, program managers or line managers. The book starts with the basics, making it suitable even for students who want to make a career in business process management.

ISBN: 9788132223498 (electronic bk.)

Standard No.: 10.1007/978-81-322-2349-8doiSubjects--Topical Terms:

199822
Business planning.

LC Class. No.: HD30.28

Dewey Class. No.: 658.4012

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520 $a This book presents a framework through transformation and explains how business goals can be translated into realistic plans that are tangible and yield real results in terms of the top line and the bottom line. Process Transformation is like a tangram puzzle, which has multiple solutions yet is essentially composed of seven 'tans' that hold it together. Based on practical experience and intensive research into existing material, 'Process Tangram' is a simple yet powerful framework that proposes Process Transformation as a program. The seven 'tans' are: the transformation program itself, triggers, goals, tools and techniques, culture, communication and success factors. With its segregation into tans and division into core elements, this framework makes it possible to use 'pick and choose' to quickly and easily map an organization's specific requirements. Change management and process modeling are covered in detail. In addition, the book approaches managed services as a model of service delivery, which it explores as a case of process transformation. This book will appeal to anyone engaged in business process transformation, be it business process management professionals, change managers, sponsors, program managers or line managers. The book starts with the basics, making it suitable even for students who want to make a career in business process management.
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