| 摘要註: |
本研究採用質性研究法,以崇義文教基金會作為個案研究,研究目的探討組織推行「固本圖強」計劃是否能有效達成人力管理的志工招募及培訓,解決志工人口老化的問題;及運用策略達成書院、講堂的拓展據點。研究樣本選以基金會董事及志工為訪談對象,採半結構式深度訪談、參與觀察、個案研究法等方式進行研究。本研究訪談資料結果發現,人才流失會造成志工人才老化,總歸其主要障礙是志工無法持續參與終身學習培訓,以至於基金會的理念無法讓志工內化心中而主動去推廣與支持。要克服障礙,以達到計劃推動成效,需培養專業的師資、多元與互動性高的培訓方式、每年課程或終身學習課程不斷進行課綱微調,達到貼近社會與深入人心。基金會依學界、社會界、青少年界,團隊分工合作、集體領導、整體帶動,互相支援,讓各界團隊去擴展新讀經班或在各區域廣設書院、講堂,來作為慈善活動推廣據點。三界團隊更是積極努力一同執行設立多元的活動管道以招募到人才,讓志工終生學習培訓制度落實,讓人才更有向心力加入這志願服務工作,薪火相傳是老中青少的人才皆能不間斷學習並推廣中華經典文化教育事業。最後,針對研究個案的領導管理層提出五化一心聲的建議,培訓課程教務改革化、評鑑標準制度化、人力管理專業化、破層管理服務貼心化、落實三界一元化、負責群要能多加重視志工的心聲;而對於志工的建議是齊心戮力從心出發、改變革新永續傳承並且建立和領導管理層及志工團隊良好溝通管道。 This study adopts the method of qualitative research and takes Chung Yi Cultural& Educational Foundation Inc. as a cues study. This case study therein aims at discussing that if the "Gu Ben Tu Qiang" project can effectively help to recruit and train volunteers in human resource management so as to resolve aging problem of volunteers; and if the extended footholds of academies and lecture rooms can be founded by approach of strategies. Samples of the case study are interviewees chosen from directors and volunteers of the foundation. As well, semi-structured depth interview, participant observation, case study will also be used in this research. The interviews reveal that the outflow of talents may result in aging of volunteers. Its main obstacle comes from volunteers being not able to participate in lifelong learning and training, and therefore ideas of the foundation may not be internalized by volunteers and then drive them to support and spread the ideas positively. In order to overcome the barrier to increase efficiency, it is necessary to train professional teaching faculties, to develop diversified and interactive training mode and to micro-adjust syllabuses of annual courses and lifelong-learning courses. The foundation is based on the three communities of academies, social persons and teenagers. All teams from the three communities will make endeavours in divisions and collaborations of work, collective leadership, overall drive, reciprocal support, extend new classics-reading classes, and establish academies, lecture rooms in every region as footholds to popularize charity activities. Besides, teams from the three communities should work more to recruit talents taking approach of diversified activities and fulfilment of lifelong learning. Only in this way can talents be attracted to the voluntary work and the education career of Chinese classic culture can be carried on from generation to generation. Finally, I will put forward a series of suggestions which can be classified as five actions plus one emphasis as follows, reformation of educational administration; institutionalization of evaluation criteria, professionalization of human resource management, humanization of management and service breaking the hierarchy, unification of the three communities and an emphasis of volunteers’ inner hearts-voice by principals who is in charge. Apart from these suggestions, I propose that volunteers should unite and follow their hearts, make reformations and innovations in order to continue this career sustainably, build mechanisms to communicate between leaders and volunteers. |