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Serviceology for services5th Interna...

(1998 :)

Serviceology for services5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Serviceology for servicesedited by Yoshinori Hara, Dimitris Karagiannis.
其他題名:	5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
其他題名:	ICServ 2017
其他作者:	Hara, Yoshinori.
團體作者:
出版者:	Cham :Springer International Publishing :2017.
面頁冊數:	xv, 237 p. :ill., digital ;24 cm.
Contained By:	Springer eBooks
標題:	Service industriesCase studies.
電子資源:	http://dx.doi.org/10.1007/978-3-319-61240-9
ISBN:	9783319612409$q(electronic bk.)

Serviceology for services5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
Serviceology for services5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /[electronic resource] :ICServ 2017edited by Yoshinori Hara, Dimitris Karagiannis. - Cham :Springer International Publishing :2017. - xv, 237 p. :ill., digital ;24 cm. - Lecture notes in computer science,103710302-9743 ;. - Lecture notes in computer science ;4891..

Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

ISBN: 9783319612409$q(electronic bk.)

Standard No.: 10.1007/978-3-319-61240-9doiSubjects--Topical Terms:

446956
Service industries
--Case studies.

LC Class. No.: HD9980.5

Dewey Class. No.: 338.47

Serviceology for services5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
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