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Hello!and every little thing that ma...

Edwards, Kate.

Hello!and every little thing that matters /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Hello!by Kate Edwards.
其他題名:	and every little thing that matters /
作者:	Edwards, Kate.
出版者:	New York :Palgrave Macmillan US :2016.
面頁冊數:	x, 203 p. :ill., digital ;24 cm.
Contained By:	Springer eBooks
標題:	Management.
電子資源:	https://doi.org/10.1057/9781137489715
ISBN:	9781137489715$q(electronic bk.)

Hello!and every little thing that matters /
Edwards, Kate.

Hello!and every little thing that matters /[electronic resource] :by Kate Edwards. - New York :Palgrave Macmillan US :2016. - x, 203 p. :ill., digital ;24 cm.

We're often told 'Don't sweat the small stuff' but in customer service, author Kate Edwards reminds us that the small stuff is exactly what customers remember and gives them a reason to become regulars. It all starts with 'Hello,' which not only requires a response but also sparks a conversation and initiates a relationship between the client and the business. Maintaining a quality relationship with your customers involves paying attention to the details: things like uncomfortable chairs, dirty glass doors, and pervasive odors negatively impact the customer experience. Further, this book answers the bigger question of 'what service is' and 'why service is important' and also shares tips and tricks for making a positive impression on your guests and staff. Ultimately, customers want to know that their experience matters, and Edwards offers sound advice about how to convey this message to customers by paying attention to detail and making the little things count. Readers will receive insights, such as the author's concept of 'I Notice = I Care,' which can help transform your team from generally good into generally great service ambassadors. Hello! And Every Little Thing That Matters will inspire you to deliver service that makes a difference and that makes your business come alive.

ISBN: 9781137489715$q(electronic bk.)

Standard No.: 10.1057/9781137489715doiSubjects--Topical Terms:

180005
Management.

LC Class. No.: HF5415.5 / .E27 2016

Dewey Class. No.: 658.812

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520 $a We're often told 'Don't sweat the small stuff' but in customer service, author Kate Edwards reminds us that the small stuff is exactly what customers remember and gives them a reason to become regulars. It all starts with 'Hello,' which not only requires a response but also sparks a conversation and initiates a relationship between the client and the business. Maintaining a quality relationship with your customers involves paying attention to the details: things like uncomfortable chairs, dirty glass doors, and pervasive odors negatively impact the customer experience. Further, this book answers the bigger question of 'what service is' and 'why service is important' and also shares tips and tricks for making a positive impression on your guests and staff. Ultimately, customers want to know that their experience matters, and Edwards offers sound advice about how to convey this message to customers by paying attention to detail and making the little things count. Readers will receive insights, such as the author's concept of 'I Notice = I Care,' which can help transform your team from generally good into generally great service ambassadors. Hello! And Every Little Thing That Matters will inspire you to deliver service that makes a difference and that makes your business come alive.
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