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Crisis communicationa stakeholder ap...

Ndlela, Martin N.

Crisis communicationa stakeholder approach /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Crisis communicationby Martin N. Ndlela.
Reminder of title:	a stakeholder approach /
Author:	Ndlela, Martin N.
Published:	Cham :Springer International Publishing :2019.
Description:	xiii, 160 p. :ill., digital ;24 cm.
Contained By:	Springer eBooks
Subject:	Communication in crisis management.
Online resource:	https://doi.org/10.1007/978-3-319-97256-5
ISBN:	9783319972565$q(electronic bk.)

Crisis communicationa stakeholder approach /
Ndlela, Martin N.

Crisis communicationa stakeholder approach /[electronic resource] :by Martin N. Ndlela. - Cham :Springer International Publishing :2019. - xiii, 160 p. :ill., digital ;24 cm.

1. Introduction -- 2. Stakeholder Approaches in Crisis Management -- 3. A Stakeholder Approach to Issues Management -- 4. A Stakeholder Approach to Risk Management -- 5. A Stakeholder Approach in Managing Reputation -- 6. A Stakeholder Approach to Inter-organisational Relationships -- 7. Stakeholder Communications During a Crisis -- 8. A Stakeholder Approach to Crisis Evaluation.

This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.

ISBN: 9783319972565$q(electronic bk.)

Standard No.: 10.1007/978-3-319-97256-5doiSubjects--Topical Terms:

775760
Communication in crisis management.

LC Class. No.: HD49.3

Dewey Class. No.: 363.345

Crisis communicationa stakeholder approach /
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245 1 0 $a Crisis communication $h [electronic resource] : $b a stakeholder approach / $c by Martin N. Ndlela.
260 $a Cham : $b Springer International Publishing : $b Imprint: Palgrave Pivot, $c 2019.
300 $a xiii, 160 p. : $b ill., digital ; $c 24 cm.
505 0 $a 1. Introduction -- 2. Stakeholder Approaches in Crisis Management -- 3. A Stakeholder Approach to Issues Management -- 4. A Stakeholder Approach to Risk Management -- 5. A Stakeholder Approach in Managing Reputation -- 6. A Stakeholder Approach to Inter-organisational Relationships -- 7. Stakeholder Communications During a Crisis -- 8. A Stakeholder Approach to Crisis Evaluation.
520 $a This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.
650 0 $a Communication in crisis management. $3 775760
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650 1 4 $a Corporate Communication/Public Relations. $3 737145
650 2 4 $a Business Strategy/Leadership. $3 524336
650 2 4 $a Corporate Social Responsibility. $3 744984
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950 $a Business and Management (Springer-41169)