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Language put to workthe making of th...

Brophy, Enda.

Language put to workthe making of the global call centre workforce /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Language put to workby Enda Brophy.
其他題名:	the making of the global call centre workforce /
作者:	Brophy, Enda.
出版者:	London :Palgrave Macmillan UK :2017.
面頁冊數:	xii, 306 p. :ill., digital ;22 cm.
Contained By:	Springer eBooks
標題:	Call centersEmployees.
電子資源:	https://doi.org/10.1057/978-1-349-95244-1
ISBN:	9781349952441$q(electronic bk.)

Language put to workthe making of the global call centre workforce /
Brophy, Enda.

Language put to workthe making of the global call centre workforce /[electronic resource] :by Enda Brophy. - London :Palgrave Macmillan UK :2017. - xii, 306 p. :ill., digital ;22 cm. - Dynamics of virtual work. - Dynamics of virtual work..

Introduction: The Subterranean Stream -- 1. Communicative Capitalism and Call Centre Labour -- 2. Labour's Resistance in the Call Centre -- 3. The Making of the Call Centre Cybertariat -- 4. The Migration of Struggle -- 5. The Organization of Autonomy -- 6. The Making and the Unmaking of the Global Call Centre Workforce.

This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement. Weaving rich empirical evidence together with politica l-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation.

ISBN: 9781349952441$q(electronic bk.)

Standard No.: 10.1057/978-1-349-95244-1doiSubjects--Topical Terms:

841113
Call centers
--Employees.

LC Class. No.: HE8788 / .B76 2017

Dewey Class. No.: 658.812

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520 $a This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement. Weaving rich empirical evidence together with politica l-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation.
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