國立高雄大學圖資館 |

語系: 繁體中文

說明(常見問題)

圖資館首頁

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

Service managementtheory and practice /

Bryson, John R.

Service managementtheory and practice /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Service managementby John R. Bryson ... [et al.].
其他題名:	theory and practice /
其他作者:	Bryson, John R.
出版者:	Cham :Springer International Publishing :2020.
面頁冊數:	xvi, 287 p. :ill., digital ;24 cm.
Contained By:	Springer Nature eBook
標題:	Service industriesManagement.
電子資源:	https://doi.org/10.1007/978-3-030-52060-1
ISBN:	9783030520601$q(electronic bk.)

Service managementtheory and practice /
Service managementtheory and practice /[electronic resource] :by John R. Bryson ... [et al.]. - Cham :Springer International Publishing :2020. - xvi, 287 p. :ill., digital ;24 cm.

1. Reading and Managing Service Businesses -- 2. Service Research and Service Theory -- 3. Business Models and Service Strategy -- 4. Techno Service Worlds? Digitization of Service Businesses -- 5. Service Operations and Productivity -- 6. Service Personnel and their Management -- 7. Process and Product Innovation in Service Businesses -- 8. Customer First: Understanding Customers -- 9. Marketing Services -- 10. Internationalizing Service Businesses -- 11. Supply Chains and Logistics Services -- 12. Servitization and Manufacturing Companies -- 13. Measuring Company Performance and Customer Satisfaction -- 14. Reading and Managing Service Businesses: An Integrated Case Study Approach.

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.

ISBN: 9783030520601$q(electronic bk.)

Standard No.: 10.1007/978-3-030-52060-1doiSubjects--Topical Terms:

200007
Service industries
--Management.

LC Class. No.: HD9980.5

Dewey Class. No.: 658

Service managementtheory and practice /
LDR:02699nmm a2200325 a 4500 001 589310
003 DE-He213
005 20210225111508.0
006 m d
007 cr nn 008maaau
008 210601s2020 sz s 0 eng d
020 $a 9783030520601$q(electronic bk.)
020 $a 9783030520595$q(paper)
024 7 $a 10.1007/978-3-030-52060-1 $2 doi
035 $a 978-3-030-52060-1
040 $a GP $c GP
041 0 $a eng
050 4 $a HD9980.5
072 7 $a KNS $2 bicssc
072 7 $a BUS070080 $2 bisacsh
072 7 $a KNS $2 thema
082 0 4 $a 658 $2 23
090 $a HD9980.5 $b .S491 2020
245 0 0 $a Service management $h [electronic resource] : $b theory and practice / $c by John R. Bryson ... [et al.].
260 $a Cham : $b Springer International Publishing : $b Imprint: Palgrave Macmillan, $c 2020.
300 $a xvi, 287 p. : $b ill., digital ; $c 24 cm.
505 0 $a 1. Reading and Managing Service Businesses -- 2. Service Research and Service Theory -- 3. Business Models and Service Strategy -- 4. Techno Service Worlds? Digitization of Service Businesses -- 5. Service Operations and Productivity -- 6. Service Personnel and their Management -- 7. Process and Product Innovation in Service Businesses -- 8. Customer First: Understanding Customers -- 9. Marketing Services -- 10. Internationalizing Service Businesses -- 11. Supply Chains and Logistics Services -- 12. Servitization and Manufacturing Companies -- 13. Measuring Company Performance and Customer Satisfaction -- 14. Reading and Managing Service Businesses: An Integrated Case Study Approach.
520 $a This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
650 0 $a Service industries $x Management. $3 200007
650 1 4 $a Services. $3 675813
650 2 4 $a Knowledge Management. $3 277143
650 2 4 $a Operations Management. $3 731073
700 1 $a Bryson, John R. $3 881152
710 2 $a SpringerLink (Online service) $3 273601
773 0 $t Springer Nature eBook
856 4 0 $u https://doi.org/10.1007/978-3-030-52060-1
950 $a Business and Management (SpringerNature-41169)