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The power of strategic listening

Lewis, Laurie,

The power of strategic listening

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The power of strategic listeningLaurie Lewis.
作者:	Lewis, Laurie,
面頁冊數:	1 online resource (183 p.)
標題:	Communication in organizations.
電子資源:	https://portal.igpublish.com/iglibrary/search/ROWMANB0022866.html
ISBN:	9781538121306

The power of strategic listening
Lewis, Laurie,

The power of strategic listening[electronic resource] /Laurie Lewis. - 1 online resource (183 p.)

Includes bibliographical references and index.

Access restricted to authorized users and institutions.

Listening is critical in today's organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value. The book guides leaders and decision-makers to question the listening habits, practices, and infrastructure within their organizations. The author lays out an argument for the benefits and challenges of strategic listening. She also develops a method for internal analysis of listening capabilities and practices, and provides a framework for building and maintaining a more robust listening culture, infrastructure, and set of practices. In order to improve organizational listening, the author argues that we need to do more than improve personal listening skills, we need to design organizations to listen.

Mode of access: World Wide Web.

ISBN: 9781538121306Subjects--Topical Terms:

200077
Communication in organizations.
Index Terms--Genre/Form:

214472
Electronic books.

LC Class. No.: HD30.3

Dewey Class. No.: 658.45

The power of strategic listening
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