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Relationship marketing in the digita...

Palmatier, Robert W.

Relationship marketing in the digital age

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Relationship marketing in the digital ageRobert W. Palmatier and Lena Steinhoff.
作者:	Palmatier, Robert W.
其他作者:	Steinhoff, Lena.
出版者:	New York :Routledge,2019.
面頁冊數:	1 online resource (xx, 244 p.)
標題:	Relationship marketing.
電子資源:	https://www.taylorfrancis.com/books/9781315143583
ISBN:	9781315143583 (ebk.)

Relationship marketing in the digital age
Palmatier, Robert W.

Relationship marketing in the digital age[electronic resource] /Robert W. Palmatier and Lena Steinhoff. - New York :Routledge,2019. - 1 online resource (xx, 244 p.) - Routledge studies in marketing.

Includes bibliographical references and index.

Introductory chapter -- Relationship marketing and the digital age -- Understanding relationship marketing -- Relationship marketing theory -- Relationship marketing framework -- Applying relationship marketing -- Relationship marketing dynamics -- Relationship marketing strategies -- Relationship marketing targeting -- Research and managerial guidelines for relationship marketing in the digital age -- References -- Glossary -- Index.

The concept of relationship marketing has been discussed among marketing academics and managers since the early 1980s. But instead of reaching its maturity stage, relationship marketing is nowadays encountering its next upsurge. Due to a confluence of trends driving the global business world--including the transition to service-based economies, faster product commoditization, intensified competition worldwide, growth among emerging markets, aging populations, advertising saturation, and (above all) the digital age--strong customer relationships are more than ever vital to company strategy and performance. Relationship Marketing in the Digital Age provides a comprehensive overview of the state-of-the-art of relationship marketing, offering fruitful insights to marketing scholars and practitioners. In seven chapters, divided into two main sections on understanding (Part I) and effectively applying (Part II) relationship marketing, an introductory and a concluding chapter, readers learn how to successfully manage customer-seller relationships.

ISBN: 9781315143583 (ebk.)Subjects--Topical Terms:

187343
Relationship marketing.

LC Class. No.: HF5415.55 / .P356 2019

Dewey Class. No.: 658.8/12

Relationship marketing in the digital age
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505 0 $a Introductory chapter -- Relationship marketing and the digital age -- Understanding relationship marketing -- Relationship marketing theory -- Relationship marketing framework -- Applying relationship marketing -- Relationship marketing dynamics -- Relationship marketing strategies -- Relationship marketing targeting -- Research and managerial guidelines for relationship marketing in the digital age -- References -- Glossary -- Index.
520 $a The concept of relationship marketing has been discussed among marketing academics and managers since the early 1980s. But instead of reaching its maturity stage, relationship marketing is nowadays encountering its next upsurge. Due to a confluence of trends driving the global business world--including the transition to service-based economies, faster product commoditization, intensified competition worldwide, growth among emerging markets, aging populations, advertising saturation, and (above all) the digital age--strong customer relationships are more than ever vital to company strategy and performance. Relationship Marketing in the Digital Age provides a comprehensive overview of the state-of-the-art of relationship marketing, offering fruitful insights to marketing scholars and practitioners. In seven chapters, divided into two main sections on understanding (Part I) and effectively applying (Part II) relationship marketing, an introductory and a concluding chapter, readers learn how to successfully manage customer-seller relationships.
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