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組織文化、領導風格、及組織承諾對離職傾向與組織效能之研究 = The e...

國立高雄大學國際高階經營管理碩士在職專班(IEMBA)

組織文化、領導風格、及組織承諾對離職傾向與組織效能之研究 = The effect of Organizational Culture, Leadership Style and Organizational Commitment on Turnover Intention and Organizational Effectiveness：An Example of the Cross Straits Phone Receivables Collectors : 以兩岸催收業電話催收專員為例

紀錄類型:	書目-語言資料,印刷品 : 單行本
並列題名:	The effect of Organizational Culture, Leadership Style and Organizational Commitment on Turnover Intention and Organizational Effectiveness：An Example of the Cross Straits Phone Receivables Collectors
副題名:	以兩岸催收業電話催收專員為例
作者:	李宜芳,
其他團體作者:	國立高雄大學
出版地:	[高雄市]
出版者:	撰者;
出版年:	2012[民101]
面頁冊數:	103面圖，表格 : 30公分;
標題:	組織文化
標題:	organizational culture
電子資源:	http://handle.ncl.edu.tw/11296/ndltd/29304591163366338163
附註:	參考書目：面82-88
其他題名:	組織文化領導風格及組織承諾對離職傾向與組織效能之研究
其他題名:	以兩岸催收業電話催收專員為例
摘要註:	電話催收專員為鞏固企業債權的重要防線，但每天處於緊張的工作中，很容易因負面情緒的累積而產生離職的念頭，因此公司的組織文化及主管的領導方式就非常重要。因此本研究以組織文化、領導風格及組織承諾來探討兩岸電話催收人員，對於離職傾向及組織效能是否有影響。本研究以台灣及台商在大陸廈門市催收公司電話催收人員為研究對象，來探討電話催收人員在組織文化、主管領導風格、組織承諾對離職傾向及組織效能之影響，於2012年5月12日到5月30日，共發出510份問卷(台灣260份，大陸250份)，共計回收490份(台灣252份，大陸238份)，經由整理刪除填答不完整及無效問卷計18份，回收有效問卷為472份(台灣247份，大陸225份)，整體有效問卷回收率為92.5％。研究結果發現：1.兩岸電話催收專員在組織文化、主管領導風格、組織承諾對離職傾向之影響沒有顯著差異性。2.組織文化對電話催收專員離職傾向有顯著的負面影響，其中以創新型文化影響最大。3.領導風格對電話催收專員離職傾向有顯著的負面影響，其中以轉換型領導影響最大。4.組織承諾對電話催收專員離職傾向也有顯著的負面影響，其中以留職承諾影響最大。5.離職傾向對電話催收專員組織效能有顯著的負面影響。本研究並針對上述之發現提出相關策略上之建議，以期提供予業者參考及運用。 The phone receivables collectors serve as the important roles in consolidating the corporate debt. However, being in an intense work every day, they are easy to have the resigning thought due to the accumulation of negative emotions. Therefore, the company’s organizational culture and the directors’ leadership count a great deal.In this study, the organizational culture, leadership style and organizational commitment are used to explore if they influence the resigning tendency and organizational effectiveness of the cross-trait phone receivables collectors.This study used the phone receivables collectors of the collection company in Taiwan and the one of the Taiwanese businessmen in Xiamen City, Mainland China, as the study object to investigate the influence of resigning tendency and organizational effectiveness to the phone receivables collectors in organizational culture, leadership style and organizational commitment. From May 12th to May 30th, 2012, the total number of questionnaires distributed is 510 (260 copies in Taiwan and 250 copies in Mainland China), and the total number of questionnaires collected is 490 (252 copies in Taiwan and 238 copies in Mainland China). The number of incomplete fill-in and invalid questionnaires is 18, so the total number of effective questionnaires is 472 (247 copies in Taiwan and 225 copies in Mainland China). The overall effective response rate is 92.5%. The study found:1.There’s no distinctive difference of the influence of resigning tendency to the cross-strait phone receivables collectors in organizational culture, leadership style and organizational commitment.2.The organizational culture has a distinctive negative influence to the phone receivables collectors, among which the innovative culture has the greatest influence.3.The leadership style has a distinctive negative influence to the phone receivables collectors, among which the transformational leadership has the greatest influence.4.The organizational commitment also has a distinctive negative influence to the resigning of the phone receivables collectors, among which the promises of retaining jobs has the greatest impact.5.The resigning tendency has a distinctive negative influence to the organizational effectiveness of the phone receivables collectors.This study proposed some suggestions of the related strategies according to the findings above and hoped to provide them with the dealers as references and application.

組織文化、領導風格、及組織承諾對離職傾向與組織效能之研究 = The effect of Organizational Culture, Leadership Style and Organizational Commitment on Turnover Intention and Organizational Effectiveness：An Example of the Cross Straits Phone Receivables Collectors : 以兩岸催收業電話催收專員為例
李, 宜芳

組織文化、領導風格、及組織承諾對離職傾向與組織效能之研究 = The effect of Organizational Culture, Leadership Style and Organizational Commitment on Turnover Intention and Organizational Effectiveness：An Example of the Cross Straits Phone Receivables Collectors : 以兩岸催收業電話催收專員為例 / 李宜芳撰 - [高雄市] : 撰者, 2012[民101]. - 103面 ; 圖，表格 ; 30公分.
參考書目：面82-88.
組織文化organizational culture

組織文化、領導風格、及組織承諾對離職傾向與組織效能之研究 = The effect of Organizational Culture, Leadership Style and Organizational Commitment on Turnover Intention and Organizational Effectiveness：An Example of the Cross Straits Phone Receivables Collectors : 以兩岸催收業電話催收專員為例
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