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[ author_sort:"michelli, joseph a., (1960-.)" ]
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The new gold standard :5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
紀錄類型:
書目-電子資源 : Monograph/item
正題名/作者:
The new gold standard :Joseph A. Michelli.
其他題名:
5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
作者:
Michelli, Joseph A.,
出版者:
New York :McGraw-Hill,c2008.
面頁冊數:
xvi, 284 p. :ill. (some col.)
標題:
Leadership.
電子資源:
Click for full text (McGrawHill)
ISBN:
0071548335 (alk. paper)
The new gold standard :5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Michelli, Joseph A.,1960-.
The new gold standard :
5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company[electronic resource] /Joseph A. Michelli. - New York :McGraw-Hill,c2008. - xvi, 284 p. :ill. (some col.)
The Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don't hire ; It's a matter of trust -- Principle 3 : it's not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression.
ISBN: 0071548335 (alk. paper)
LCCN: 2008007056Subjects--Topical Terms:
187557
Leadership.
Index Terms--Genre/Form:
214472
Electronic books.
LC Class. No.: HD57.7 / .M525 2008
Dewey Class. No.: 658.4/092
The new gold standard :5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
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Click for full text (McGrawHill)
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