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Damage control :why everything you k...

Dezenhall, Eric.

Damage control :why everything you know about crisis management is wrong /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Damage control :Eric Dezenhall and John Weber.
其他題名:	why everything you know about crisis management is wrong /
作者:	Dezenhall, Eric.
其他作者:	Weber, John,
出版者:	New York :Portfolio,2007.
面頁冊數:	xii, 212 p. ;22 cm.
附註:	Includes index.
標題:	Crisis managementCase studies.United States
電子資源:	http://www.loc.gov/catdir/toc/ecip074/2006035789.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0728/2006035789-b.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0728/2006035789-d.html
ISBN:	9781591841548

Damage control :why everything you know about crisis management is wrong /
Dezenhall, Eric.

Damage control :why everything you know about crisis management is wrong /Eric Dezenhall and John Weber. - New York :Portfolio,2007. - xii, 212 p. ;22 cm.

Includes index.

The Tylenol case isn't the model for every crisis -- Know the difference between a nuisance, a problem, a crisis, and a marketplace assault -- Blame and resentment -- Offense wins, defense loses -- Cloak every argument in a principle -- Preach to the choir -- Damage control means more than having to say you're sorry -- A crisis well managed is a tale of redemption -- When you can't make them like you, make them stop attacking you -- Dissuasion -- Do the media's job for them -- When the judge and jury need to know -- Write your own case history -- Know when to fold them -- The best case studies are the ones you'll never hear about -- In crisis, personality trumps planning -- Know whose side your team is on -- The crisis in your future.

ISBN: 9781591841548

LCCN: 2006035789Subjects--Topical Terms:

443890
Crisis management
--United States--Case studies.

LC Class. No.: HD49 / D532 2007

Dewey Class. No.: 658.4/056

Damage control :why everything you know about crisis management is wrong /
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020 $a 9781591841548
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035 $a 00321613
040 $a DLC $c DLC $d BAKER $d BTCTA $d C#P $d DLC $d YDXCP
043 $a n-us---
050 4 $a HD49 $b D532 2007
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100 $a Dezenhall, Eric. $3 266678
245 1 0 $a Damage control : $b why everything you know about crisis management is wrong / $c Eric Dezenhall and John Weber.
260 $a New York : $c 2007. $b Portfolio,
300 $a xii, 212 p. ; $c 22 cm.
500 $a Includes index.
505 0 $a The Tylenol case isn't the model for every crisis -- Know the difference between a nuisance, a problem, a crisis, and a marketplace assault -- Blame and resentment -- Offense wins, defense loses -- Cloak every argument in a principle -- Preach to the choir -- Damage control means more than having to say you're sorry -- A crisis well managed is a tale of redemption -- When you can't make them like you, make them stop attacking you -- Dissuasion -- Do the media's job for them -- When the judge and jury need to know -- Write your own case history -- Know when to fold them -- The best case studies are the ones you'll never hear about -- In crisis, personality trumps planning -- Know whose side your team is on -- The crisis in your future.
650 $a Crisis management $z United States $v Case studies. $3 443890
650 $a Public relations $z United States $v Case studies. $3 443891
700 $a Weber, John, $d 1955- $3 266677
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip074/2006035789.html $z http://www.loc.gov/catdir/toc/ecip074/2006035789.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0728/2006035789-b.html $z http://www.loc.gov/catdir/enhancements/fy0728/2006035789-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0728/2006035789-d.html $z http://www.loc.gov/catdir/enhancements/fy0728/2006035789-d.html

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http://www.loc.gov/catdir/toc/ecip074/2006035789.html
http://www.loc.gov/catdir/enhancements/fy0728/2006035789-b.html
http://www.loc.gov/catdir/enhancements/fy0728/2006035789-d.html

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