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Improving service level engineeringa...

Schutze, Roland.

Improving service level engineeringan intuitionistic fuzzy approach /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Improving service level engineeringby Roland Schutze.
Reminder of title:	an intuitionistic fuzzy approach /
Author:	Schutze, Roland.
Published:	Cham :Springer International Publishing :2018.
Description:	xxv, 195 p. :ill., digital ;24 cm.
Contained By:	Springer eBooks
Subject:	Business.
Online resource:	http://dx.doi.org/10.1007/978-3-319-59716-4
ISBN:	9783319597164$q(electronic bk.)

Improving service level engineeringan intuitionistic fuzzy approach /
Schutze, Roland.

Improving service level engineeringan intuitionistic fuzzy approach /[electronic resource] :by Roland Schutze. - Cham :Springer International Publishing :2018. - xxv, 195 p. :ill., digital ;24 cm. - Fuzzy management methods,2196-4130. - Fuzzy management methods..

Business and IT Alignment - A fuzzy Challenge -- Part I: SLA Dependency Mapping -- Towards a Gradual and Bi-Polar Concept -- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA) -- Part III: Towards 'Business and IT' Aligned Service Level Engineering.

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA) Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

ISBN: 9783319597164$q(electronic bk.)

Standard No.: 10.1007/978-3-319-59716-4doiSubjects--Topical Terms:

188101
Business.

LC Class. No.: HF54.5

Dewey Class. No.: 658.4038

Improving service level engineeringan intuitionistic fuzzy approach /
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505 0 $a Business and IT Alignment - A fuzzy Challenge -- Part I: SLA Dependency Mapping -- Towards a Gradual and Bi-Polar Concept -- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA) -- Part III: Towards 'Business and IT' Aligned Service Level Engineering.
520 $a This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA) Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.
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