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[ author_sort:"goodman, john a." ]
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Strategic customer servicemanaging t...
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Goodman, John A.
Strategic customer servicemanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
紀錄類型:
書目-電子資源 : Monograph/item
正題名/作者:
Strategic customer serviceJohn A. Goodman.
其他題名:
managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
作者:
Goodman, John A.
出版者:
New York :AMACOM,c2009.
面頁冊數:
xiv, 256 p. :ill.
標題:
Customer services.
電子資源:
An electronic book accessible through the World Wide Web; click to view
ISBN:
9780814413333
Strategic customer servicemanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Goodman, John A.
Strategic customer service
managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /[electronic resource] :John A. Goodman. - New York :AMACOM,c2009. - xiv, 256 p. :ill.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
ISBN: 9780814413333Subjects--Topical Terms:
200368
Customer services.
Index Terms--Genre/Form:
214472
Electronic books.
LC Class. No.: HF5415.5 / .G672 2009eb
Dewey Class. No.: 658.8/12
Strategic customer servicemanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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