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Customer service :career success thr...

Timm, Paul R.

Customer service :career success through customer satisfaction /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer service :Paul R. Timm.
Reminder of title:	career success through customer satisfaction /
Author:	Timm, Paul R.
Published:	Upper Saddle River, N.J. :Pearson/Prentice Hall,c2005.
Description:	viii, 232 p. :ill. ;24 cm.
Subject:	Customer services.
ISBN:	0131779966 (pbk.)

Customer service :career success through customer satisfaction /
Timm, Paul R.

Customer service :career success through customer satisfaction /Paul R. Timm. - 3rd ed. - Upper Saddle River, N.J. :Pearson/Prentice Hall,c2005. - viii, 232 p. :ill. ;24 cm.

Includes bibliographical references and index.

Foster positive attitudes : recognizing the role of customer service in your success -- Recognize and deal with customer turnoffs : the customer keeps score -- Deal with dissatisfied customers : here's an opportunity for you -- Exceed customer expectations : the master key called A-plus -- Use behaviors that win customer loyalty : it's what you DO -- Apply winning telephone techniques : use phone responsiveness to create customer loyalty -- Use web sites to build customer loyalty : tap into the miracle of the internet -- Use written messages to boost customer satisfaction and loyalty : writing can create valuable ties -- Get others to give great service : roles of the supervisor, manager, or leader -- Understand the future of customer loyalty : changing conventions in customer service.

ISBN: 0131779966 (pbk.)NT$1990Subjects--Topical Terms:

200368
Customer services.

LC Class. No.: HF5415.5 / .T513 2005

Dewey Class. No.: 658.8/12

Customer service :career success through customer satisfaction /
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008 090528s2005 njua b 001 0 eng
020 $a 0131779966 (pbk.) $c NT$1990
035 $a 00128649
040 $a DLC $c DLC $d DLC
041 $a eng
042 $a pcc
050 0 0 $a HF5415.5 $b .T513 2005
082 0 0 $2 22 $a 658.8/12
100 $a Timm, Paul R. $3 220964
245 1 0 $a Customer service : $b career success through customer satisfaction / $c Paul R. Timm.
250 $a 3rd ed.
260 $a Upper Saddle River, N.J. : $c c2005. $b Pearson/Prentice Hall,
300 $a viii, 232 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
505 0 $a Foster positive attitudes : recognizing the role of customer service in your success -- Recognize and deal with customer turnoffs : the customer keeps score -- Deal with dissatisfied customers : here's an opportunity for you -- Exceed customer expectations : the master key called A-plus -- Use behaviors that win customer loyalty : it's what you DO -- Apply winning telephone techniques : use phone responsiveness to create customer loyalty -- Use web sites to build customer loyalty : tap into the miracle of the internet -- Use written messages to boost customer satisfaction and loyalty : writing can create valuable ties -- Get others to give great service : roles of the supervisor, manager, or leader -- Understand the future of customer loyalty : changing conventions in customer service.
650 $a Customer services. $3 200368
650 $a Consumer satisfaction. $3 220965
650 $a Customer relations. $3 202164
650 $a Success in business. $3 200081