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Become ITIL 4 Foundation certified i...

Kaiser, Abhinav Krishna.

Become ITIL 4 Foundation certified in 7 daysunderstand and prepare for the ITIL Foundation exam with real-life examples /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Become ITIL 4 Foundation certified in 7 daysby Abhinav Krishna Kaiser.
其他題名:	understand and prepare for the ITIL Foundation exam with real-life examples /
作者:	Kaiser, Abhinav Krishna.
出版者:	Berkeley, CA :Apress :2021.
面頁冊數:	xxvi, 453 p. :ill., digital ;24 cm.
Contained By:	Springer Nature eBook
標題:	ITIL (Information technology management standard)Study guides.Examinations
電子資源:	https://doi.org/10.1007/978-1-4842-6361-7
ISBN:	9781484263617$q(electronic bk.)

Become ITIL 4 Foundation certified in 7 daysunderstand and prepare for the ITIL Foundation exam with real-life examples /
Kaiser, Abhinav Krishna.

Become ITIL 4 Foundation certified in 7 daysunderstand and prepare for the ITIL Foundation exam with real-life examples /[electronic resource] :by Abhinav Krishna Kaiser. - Second edition. - Berkeley, CA :Apress :2021. - xxvi, 453 p. :ill., digital ;24 cm.

Day 1 -- Chapter 1: Introduction to the New ITIL -- Chapter 2: Brief Overview of DevOps -- Day 2 -- Chapter 3: ITIL 101: Concepts and Core Foundation -- Chapter 4: Holistic Approach to Service Management: Four Dimensions -- Day 3 -- Chapter 5A: Value Creation with Service Value System -- Chapter 5B: Influencing through Guiding Principles -- Chapter 6: ITIL's Management of Practices -- Day 4 -- Chapter 7: Practices to Manage Stakeholders -- Chapter 8: Practices to Enable Service Support -- Chapter 9: Continual Improvement -- Day 5 -- Chapter 10: Practices to Manage Operations -- Day 6 -- Chapter 11: Practices to Manage Changes -- Chapter 12: Practices to Manage Releases -- Day 7 -- Chapter 13: The Service Desk -- Chapter 14: Tips and Tricks for Taking the ITIL Exam -- Appendix A: Answers to Knowledge Checks.

Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. You will: Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts.

ISBN: 9781484263617$q(electronic bk.)

Standard No.: 10.1007/978-1-4842-6361-7doiSubjects--Topical Terms:

888833
ITIL (Information technology management standard)
--Examinations--Study guides.

LC Class. No.: T58.64 / .K35 2021

Dewey Class. No.: 004.068

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