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6 records (0.024s)· Page 1 of 1 • 1

1.

服務業管理聖經 : 打造以人為主的極致服務團隊

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Sanders, Dan J.
- 服務業管理聖經 : 打造以人為主的極致服務團隊
- by: Sanders, Dan J.; 山德斯 ((Sanders, Dan J.)); 張如玉
- Electronic resources : monographic
- Language: 中文
- Publisher: 麥格羅.希爾
- Place of Publication: 臺北市
- Year of Publication: 2008
- ISBN: 9789861575070; 9861575073
- Availability: 1 Copie(s) available | 1 Copie(s) available for loan
- based on 0 review(s)
2.
- 商業書信系列客服信函
- by: International Customer Service Association; McLean, Cheryl; 國際客戶服務協會; 徐健達; 麥克連恩 ((McLean, Cheryl))
- Electronic resources : monographic
- Language: 中文
- Publisher: 麥格羅.希爾
- Place of Publication: 臺北市
- Year of Publication: 2001
- ISBN: 9574934527; 9789574934522
- Availability: 1 Copie(s) available | 1 Copie(s) available for loan
- based on 0 review(s)
3.
- 用愛經營顧客
- by: Brinkman, Rick; Kirschner, Rick; 吳幸玲; 布林曼 ((Brinkman, Rick)); 科斯納 ((Kirschner, Rick))
- Electronic resources : monographic
- Language: 中文
- Publisher: 麥格羅.希爾
- Place of Publication: 臺北市
- Year of Publication: 2006
- ISBN: 9789861572734; 9861572732
- Availability: 1 Copie(s) available | 1 Copie(s) available for loan
- based on 0 review(s)
4.

消失吧!奧客 : 打通客服關節60招

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Bacal, Robert
- 消失吧!奧客 : 打通客服關節60招
- by: Bacal, Robert; 劉復苓; 貝可 ((Bacal, Robert))
- Electronic resources : monographic
- Language: 中文
- Publisher: 麥格羅.希爾
- Place of Publication: 臺北市
- Year of Publication: 2006
- ISBN: 9789861573540; 9861573542
- Availability: 1 Copie(s) available | 1 Copie(s) available for loan
- based on 0 review(s)
5.

企業獲利之顧客觀點 : 創造雙贏的顧客價值管理

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Thompson, Harvey
- 企業獲利之顧客觀點 : 創造雙贏的顧客價值管理
- by: Thompson, Harvey; 湯普森 ((Thompson, Harvey)); 蔡佳珍
- Electronic resources : monographic
- Language: 中文
- Publisher: 麥格羅.希爾
- Place of Publication: 臺北市
- Year of Publication: 2001
- ISBN: 9574934616; 9789574934614
- Availability: 1 Copie(s) available | 1 Copie(s) available for loan
- based on 0 review(s)
6.

魅力滿分 : 掌握人際關係的10大關鍵態度,提升待人處世的頂尖智慧

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Rich, David A.
- 魅力滿分 : 掌握人際關係的10大關鍵態度,提升待人處世的頂尖智慧
- by: Rich, David A.; 李奇 ((Rich, David A.)); 袁世珮; 許晉福
- Electronic resources : monographic
- Language: 中文
- Publisher: 麥格羅.希爾
- Place of Publication: 臺北市
- Year of Publication: 2004
- ISBN: 957493960X; 9789574939602
- Availability: 1 Copie(s) available | 1 Copie(s) available for loan
- based on 0 review(s)

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