Speech Communication.

Evaluating the crisis response strategies of a university basketball program: How do reactions differ based on apologies, crisis severity, and team identification? by: (書目-電子資源)

Culture, conflict and community mediation: Understanding and removing barriers to active participation of Latinos in community mediation centers in Oregon. by: (書目-電子資源)

Seven Days In The Crescent City Katrina's Handlers, Crisis Discourse, And Story Lines. by: (書目-電子資源)

The role of relationships in crisis communication: The impact of agency-client relationships and perception of crisis strategies on crisis-related task conflict, performance, and satisfaction. by: (書目-電子資源)

Conflict Mediation Discourse Examined Through a Girardian Lens: Weapons and Wounds in Conflict Talk. by: (書目-電子資源)