Customer services - Management.
Overview
Works: | 25 works in 9 publications in 9 languages |
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Titles
Best face forward :why companies must improve their service interfaces with customers /
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(Language materials, printed)
Service is front stage :positioning services for value advantage /
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(Language materials, printed)
Service Chain Management :Technology Innovation for the Service Business /
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(Electronic resources)
Mobile support in customer loyalty managementan architectural framework /
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(Electronic resources)
Value proposition design :how to create products and services customers want. get started with ... /
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(Language materials, printed)
Digital technology in service encounterseffects on frontline employees and customer responses /
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(Electronic resources)
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