Quality control - Management.

Lean human resources :redesigning HR processes for a culture of continuous improvement / by: (書目-語言資料,印刷品)

Achieving competitive advantage through quality management by: (書目-電子資源)

The Sage encyclopedia of quality and the service economy / by: (書目-語言資料,印刷品)

Statistical and managerial techniques for six sigma methodologytheory and application / by: (書目-電子資源)

The Framework for Innovationan entrepreneur's guide to the body of innovation knowledge / by: (書目-電子資源)

Quality management for serviceshandbook for successful quality management. principles - concepts - methods / by: (書目-電子資源)

Personnel management.

Total quality management.

Business Strategy/Leadership.

Service industries

Organizational change.

Services.

Six sigma (Quality control standard)

Organizational change

Management

Industries.

Customer Relationship Management.

Production/Logistics/Supply Chain Management.

Organizational effectiveness.

Quality control

Economics/Management Science.

Innovation/Technology Management.

Customer services.