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Metrics 2.0creating scorecards for h...

Huwe, Ruth A.

Metrics 2.0creating scorecards for high-performance teams and organizations /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Metrics 2.0Ruth A. Huwe.
其他題名:	creating scorecards for high-performance teams and organizations /
其他題名:	Metrics two-point-oh
作者:	Huwe, Ruth A.
出版者:	Santa Barbara, Calif. :Praeger,c2010.
面頁冊數:	xi, 349 p. :ill. (some col.) ;25 cm.
標題:	Benchmarking (Management)
電子資源:	An electronic book in the ABC-CLIO eBooks Online database, accessible through the World Wide Web; click for information.
ISBN:	0313384576 (e-book)

Metrics 2.0creating scorecards for high-performance teams and organizations /
Huwe, Ruth A.

Metrics 2.0creating scorecards for high-performance teams and organizations /[electronic resource] :Metrics two-point-ohRuth A. Huwe. - Santa Barbara, Calif. :Praeger,c2010. - xi, 349 p. :ill. (some col.) ;25 cm.

Includes bibliographical references and index.

Introduction to metrics -- Introduction to scorecards -- Systems theory: the foundation for contemporary metric systems -- The measurement of productivity, quality, and other scorecard variables -- Metrics for individuals: performance appraisal -- First-level team scorecards -- Departmental scorecards -- Organization scorecards -- Scale construction -- Customer surveys -- Measurement issues -- Statistics primer -- Engagement: getting from metrics to action -- Metrics as feedback -- Metrics and motivation -- Putting it all together -- Special topics -- Collection of indicators and metrics.

ISBN: 0313384576 (e-book)

LCCN: 2010000810Subjects--Topical Terms:

221069
Benchmarking (Management)

LC Class. No.: HD58.9 / .H89 2010

Dewey Class. No.: 658.4/013

Metrics 2.0creating scorecards for high-performance teams and organizations /
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300 $a xi, 349 p. : $b ill. (some col.) ; $c 25 cm.
504 $a Includes bibliographical references and index.
505 0 $a Introduction to metrics -- Introduction to scorecards -- Systems theory: the foundation for contemporary metric systems -- The measurement of productivity, quality, and other scorecard variables -- Metrics for individuals: performance appraisal -- First-level team scorecards -- Departmental scorecards -- Organization scorecards -- Scale construction -- Customer surveys -- Measurement issues -- Statistics primer -- Engagement: getting from metrics to action -- Metrics as feedback -- Metrics and motivation -- Putting it all together -- Special topics -- Collection of indicators and metrics.
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650 0 $a Organizational effectiveness $x Measurement. $3 215260
650 0 $a Performance $x Measurement. $3 215261
650 0 $a Total quality management. $3 181903
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856 4 0 $3 Bibliographic record display $u http://ebooks.abc-clio.com/?isbn=9780313384578 $z An electronic book in the ABC-CLIO eBooks Online database, accessible through the World Wide Web; click for information.