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品質機能展開之顧客需求分析與產品設計應用—以扣件製造商S公司為例 = C...

國立高雄大學電機工程學系--工業技術整合產業研發碩士專班

品質機能展開之顧客需求分析與產品設計應用—以扣件製造商S公司為例 = Customer Demand Analysis and Product Design Application of Quality Function Deployment—The case of S company

紀錄類型:	書目-語言資料,印刷品 : 單行本
並列題名:	Customer Demand Analysis and Product Design Application of Quality Function Deployment—The case of S company
作者:	鐘云偵,
其他團體作者:	國立高雄大學
出版地:	[高雄市]
出版者:	撰者;
出版年:	民99[2010]
面頁冊數:	88面圖，表 : 30公分;
標題:	品質機能展開
標題:	Quality Function Deployment
電子資源:	http://handle.ncl.edu.tw/11296/ndltd/94675068687497602251
摘要註:	品質機能展開(QFD)是一個有助於新產品開發與將客戶的需求轉換成的工程語言系統的工具，這個序統有機能整合的特性，強化了溝通協調方式，促使各機能團隊之間合作與工作整合，目前多被應用於改善產品品質構面。本研究試探討品質機能展開中的第一部份”產品規劃”階段，結合個案公司-世豐螺絲股份有限公司的客戶群資訊回饋及研發團隊的專業見解，試著將客戶的描述性需求轉換成研發團隊所需的工程術語，進而使研發團隊在開發/設計新產品能符合市場的需求。研究方法為文獻回顧、品質機能展開及問卷設計作法進行研究。顧客經驗驗回饋、螺絲應用範圍特性、使用方便性、緊固表面的平整度及螺絲貫穿能力五個構面為本研究的品質需求展開構面。研究對象為有效樣品數30位世豐螺絲股份有限公司的顧客。本研究針對的產品別為世豐股份有限公司的主要銷售產品-木螺絲及鑽尾螺絲。受訪對象須購買其中一種螺絲，並且與世豐螺絲股份有限公司交易達一年以上。藉由問卷分析，結果顯示大多數客戶在乎的產品特性為: ”貫穿速度"、”抗防腐、防?表現”、”螺絲緊固力”及”貫穿時螺絲不會斷裂”。再由品質屋交叉分析，世豐螺絲的研發團隊應加強”表面硬度”、”心部硬度”的控制”鑽尾的設計””鑽尾寬的設計”及”扭力值”的表現，才能設計出客戶需求的產品；針對新產品的開發上，也可針對這些特性去設計新產品，亦有助益滿足客戶需求、提高顧客滿意的功效。 Quality Function Deployment is a systematic tool for enterprise to design and turns customers’ demand into engineering language. Quality Function Deployment also coordinates all function operation in enterprise, improves the communication, and ensures each function of the team work together. Generally, the quality function deployment uses in quality improvement aspect. In this research, the author focuses on the first phase of quality function deployment, which is product planning stage. Research is based on the customer feedback of S company combine with Research & Development Department’s expert in depth interview result. The author uses QFD to translate customer demands’ into engineering element. The result after calculated and analyzed is useful for Research & Development Department to modify and design the product that is market-orientated. The research uses literature review, quality function deployment, and questionnaire to complete the study. Customer experiences, application feature, convenience, surface appearance, and drilling performance are the five attributes that used in this research. There are 30 validity samples with experience purchases either wood screws or self drilling screws. Furthermore, for the selected samples, the customers must deal with S company for more than one year. Customers more cares about the drilling speed, corrosion resistance performance, fasten performance, and no breaking when drill screws. Contrast to the house of quality, the Research of Development should focus on the surface hardness, core hardness, shape of drilling point, diameter of drilling point, and Torsion Strength performance. For those results apply in product design or quality improvement will surely meet customer requirement and enhance customer satisfaction.

品質機能展開之顧客需求分析與產品設計應用—以扣件製造商S公司為例 = Customer Demand Analysis and Product Design Application of Quality Function Deployment—The case of S company
鐘, 云偵

品質機能展開之顧客需求分析與產品設計應用—以扣件製造商S公司為例 = Customer Demand Analysis and Product Design Application of Quality Function Deployment—The case of S company / 鐘云偵撰 - [高雄市] : 撰者, 民99[2010]. - 88面 ; 圖，表 ; 30公分.
參考書目：面.
品質機能展開Quality Function Deployment

品質機能展開之顧客需求分析與產品設計應用—以扣件製造商S公司為例 = Customer Demand Analysis and Product Design Application of Quality Function Deployment—The case of S company
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