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Service Innovation : How to Go from Customer Needs to Breakthrough Services
紀錄類型:
書目-電子資源 : Monograph/item
正題名/作者:
Service Innovation : How to Go from Customer Needs to Breakthrough Services by Lance Bettencourt
作者:
Bettencourt, Lance
出版者:
New York :McGraw-Hill,2010
面頁冊數:
255 p.
標題:
Customer servicesHandbooks, manuals, etc.
電子資源:
http://lb20.mcgrawhill.libraryandbook.net/FE/search_viewOpen.action?bookId=YsdsdebY18712b21Y
ISBN:
007171300X
Service Innovation : How to Go from Customer Needs to Breakthrough Services
Bettencourt, Lance
Service Innovation : How to Go from Customer Needs to Breakthrough Services
[electronic resources] /by Lance Bettencourt - 1st ed - New York :McGraw-Hill,2010 - 255 p.
ISBN: 007171300X Subjects--Topical Terms:
438310
Customer services
--Handbooks, manuals, etc.
LC Class. No.: HF5415.5 / .B4848 2010
Dewey Class. No.: 658.8/12
Service Innovation : How to Go from Customer Needs to Breakthrough Services
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http://lb20.mcgrawhill.libraryandbook.net/FE/search_viewOpen.action?bookId=YsdsdebY18712b21Y
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