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以工作特性模式與重要性-績效分析法探討金門醫院員工滿意度 = Apply...

國立高雄大學高階經營管理碩士在職專班(EMBA)

以工作特性模式與重要性-績效分析法探討金門醫院員工滿意度 = Applying Job Characteristic Model and Importance-Performance Analysis to Diagnose Employee Satisfaction of Kinmen Hospital

紀錄類型:	書目-語言資料,印刷品 : 單行本
並列題名:	Applying Job Characteristic Model and Importance-Performance Analysis to Diagnose Employee Satisfaction of Kinmen Hospital
作者:	王偉成,
其他團體作者:	國立高雄大學
出版地:	[高雄市]
出版者:	撰者;
出版年:	2015[民104]
面頁冊數:	73面圖，表 : 30公分;
標題:	工作特性模式
標題:	Job Characteristic Model
電子資源:	http://handle.ncl.edu.tw/11296/ndltd/91155757779345336411
附註:	104年10月31日公開
附註:	參考書目：面54-59
摘要註:	金門縣醫事人員與病患之比例懸殊,醫事人員負荷極重,留才困難。在醫療人力短缺又必須兼顧醫療品質之情形下,探討員工對工作之滿意度實為重要之課題,亦為本研究之主要動機。為提高員工滿意度以提升人才留任機會,本研究目的在探討衛生福利部金門醫院員工之工作特性現況滿意度與其認知重要性間是否有落差,並給予實務上之改善策略。本研究從工作特性模式角度切入,以修改之工作診斷量表 (job diagnostic survey) 進行量測,輔以重要性-表現程度分析法 (Importance-Performance Analysis, IPA) 探討衛生福利部金門醫院員工工作特性之重要性及實際表現之關係。共回收有效問卷153份。結果得知需要優先改善者為「我的主管對我的工作成果給予持續的回饋」、「我的工作對醫院所提供的服務產生重大貢獻」。另將母群體依「個人成長需求」與其他人口統計變數屬性做分類,探討不同屬性之需求與滿意度是否有差異。本研究依據所得到的IPA四象限結果,對衛生福利部金門醫院復健科的員工滿意度之提升,給予未來策略上之建議,主要為(1)加強主管之「工作回饋」管道;(2)適度調整工作自由性;(3)增加人才培訓機會 (4)約用人員相關人事制度健全化。 Human resource management, a major problem in Taiwan Kinmen hospital due to its geographic location, is very important to health industry. The goal of Kinmen hospital is to offer excellent medical services in local area, whereas the customer satisfaction is not so well in recent years. There are strong relationships between customer satisfaction and employee satisfaction, but the prior studies were much more focus on customer satisfaction. In order to improve employee satisfactions and medical service quality, the purpose of this study is to explore the expectation-performance gaps of job characteristics between employee expectations and their feelings about their works. This study applied Importance-Performance Analysis (IPA) to discuss the perceived importance and employee satisfaction toward the job characteristics of Kinmen hospital. Based on the analyses from 153 valid questionnaires, the result showed two items should be most concentrated: “Supervisor always let me know how well they think I am performing the job” and “The job itself is very significant to the hospital”. According the result, the study provided some further management suggestions as following: 1. Encourage more supervisors feedback. 2. Reasonably adjust job autonomy. 3. Offer more education opportunities. 4. Improve management system for contract employee.

以工作特性模式與重要性-績效分析法探討金門醫院員工滿意度 = Applying Job Characteristic Model and Importance-Performance Analysis to Diagnose Employee Satisfaction of Kinmen Hospital
王, 偉成

以工作特性模式與重要性-績效分析法探討金門醫院員工滿意度 = Applying Job Characteristic Model and Importance-Performance Analysis to Diagnose Employee Satisfaction of Kinmen Hospital / 王偉成撰 - [高雄市] : 撰者, 2015[民104]. - 73面 ; 圖，表 ; 30公分.
104年10月31日公開參考書目：面54-59.
工作特性模式Job Characteristic Model

以工作特性模式與重要性-績效分析法探討金門醫院員工滿意度 = Applying Job Characteristic Model and Importance-Performance Analysis to Diagnose Employee Satisfaction of Kinmen Hospital
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