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維修工廠管理績效評估之研究—以國軍為例 = A Study of Man...

國立高雄大學高階經營管理碩士在職專班(EMBA)

維修工廠管理績效評估之研究—以國軍為例 = A Study of Management Performance Firms : The Case of Armed Forces

紀錄類型:	書目-語言資料,印刷品 : 單行本
並列題名:	A Study of Management Performance Firms
副題名:	The Case of Armed Forces
作者:	郭懷揚,
其他團體作者:	國立高雄大學
出版地:	高雄市
出版者:	撰者;
出版年:	2017[民106]
面頁冊數:	48面圖，表格 : 30公分;
標題:	績效評估
標題:	Performance Evaluation
電子資源:	http://handle.ncl.edu.tw/11296/ndltd/43587223231363058728
附註:	106年4月25日公開
附註:	參考書目: 面31-35
摘要註:	國軍因為「兵役結構問題」、「維修零件問題」和「台灣地理環境問題」，所以國軍各式武器的妥善率普遍不高，要國軍提升武器的妥善率，便要對國軍維修工廠的維修績效進行管理。本研究建立「台灣國軍維修工廠績效評估模型」，其內包含12個評估準則，並以李科特量表、熵值法和折衷排序法為研究工具，以台灣某民間維修兵工廠的3條維修生產線為研究個案進行分析，其問卷發放對象包括與維修工廠有維修關係的49位基層聯隊軍人和維修工廠內20位主管；研究結果顯示，該維修工廠內各個維修績效考核評估準則的重要性性依序為維修技術能力、維修品質、軍品平均維修時間滿意度、國軍協調能力、工作態度、新科技吸收能力、軍品維修後回廠平均時間滿意度、軍品維修後檢驗不良率滿意度、軍品平均庫存成本滿意度、一周最大軍品維護量、軍品平均維修成本滿意度、軍品平均維護量滿意度；而該維修工廠內部3個維修生產線的維修績效排名則依序為維修生產線B、優於維修生產線A、優於維修生產線C；根據研究結果，本研究建議維修工廠的其他維修生產線應探討與模訪優良維修生產線的管理風格並落實人員賞罰與改革績效不佳的維修生產線單位。 The availability of armaments of the R.O.C. Armed Forces generally is not very high due to “structural issues with the service system,” “parts repair issues,” and “issues with Taiwan’s geographic environment.” Performance management must be implemented in military depots to increase armaments availability.This study builds a “performance evaluation model for military depots in Taiwan,” which includes 12 evaluation indicators, and uses Likert scale, the entropy method, and compromise ranking method for analyzing three maintenance lines in a private maintenance depot in Taiwan. Questionnaires are issued to 49 basic level servicemen and 20 supervisors in the maintenance depot. The ranking of evaluation indicators by importance based on results of the maintenance depot are as follows: technical skills for maintenance, maintenance quality, satisfaction of average maintenance time, coordination ability of the R.O.C. Armed Forces, work attitude, ability to absorb new knowledge, satisfaction of average time an armament requires further repair, satisfaction of failure rate after maintenance, satisfaction of average inventory cost, maximum weekly maintenance volume, satisfaction of average maintenance cost, and satisfaction of average maintenance volume. Performance of the maintenance depot’s three maintenance lines is as follows: Maintenance Line B, Maintenance Line A, and Maintenance Line C. Based on the results, this study recommends other maintenance lines imitate the management style of the maintenance line with the best performance, and also implement incentive and penalty measures to improve the performance of other maintenance lines.

維修工廠管理績效評估之研究—以國軍為例 = A Study of Management Performance Firms : The Case of Armed Forces
郭, 懷揚

維修工廠管理績效評估之研究—以國軍為例 = A Study of Management Performance Firms : The Case of Armed Forces / 郭懷揚撰 - 高雄市 : 撰者, 2017[民106]. - 48面 ; 圖，表格 ; 30公分.
106年4月25日公開參考書目: 面31-35.
績效評估Performance Evaluation

維修工廠管理績效評估之研究—以國軍為例 = A Study of Management Performance Firms : The Case of Armed Forces
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