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Improving service level engineeringa...

Schutze, Roland.

Improving service level engineeringan intuitionistic fuzzy approach /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Improving service level engineeringby Roland Schutze.
其他題名:	an intuitionistic fuzzy approach /
作者:	Schutze, Roland.
出版者:	Cham :Springer International Publishing :2018.
面頁冊數:	xxv, 195 p. :ill., digital ;24 cm.
Contained By:	Springer eBooks
標題:	Business.
電子資源:	http://dx.doi.org/10.1007/978-3-319-59716-4
ISBN:	9783319597164$q(electronic bk.)

Improving service level engineeringan intuitionistic fuzzy approach /
Schutze, Roland.

Improving service level engineeringan intuitionistic fuzzy approach /[electronic resource] :by Roland Schutze. - Cham :Springer International Publishing :2018. - xxv, 195 p. :ill., digital ;24 cm. - Fuzzy management methods,2196-4130. - Fuzzy management methods..

Business and IT Alignment - A fuzzy Challenge -- Part I: SLA Dependency Mapping -- Towards a Gradual and Bi-Polar Concept -- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA) -- Part III: Towards 'Business and IT' Aligned Service Level Engineering.

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA) Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

ISBN: 9783319597164$q(electronic bk.)

Standard No.: 10.1007/978-3-319-59716-4doiSubjects--Topical Terms:

188101
Business.

LC Class. No.: HF54.5

Dewey Class. No.: 658.4038

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