國立高雄大學圖資館 |

Operations and service managementconcepts, methodologies, tools, and applications /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Operations and service managementInformation Resources Management Association, editor.
Reminder of title:	concepts, methodologies, tools, and applications /
Published:	Hershey, Pennsylvania :IGI Global,[2017]
Description:	1 online resource (3 v.)
Subject:	Electronic commerce.
Online resource:	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-3909-4
ISBN:	9781522539100 (ebook)

Operations and service managementconcepts, methodologies, tools, and applications /
Operations and service managementconcepts, methodologies, tools, and applications /[electronic resource] :Information Resources Management Association, editor. - Hershey, Pennsylvania :IGI Global,[2017] - 1 online resource (3 v.)

Includes bibliographical references and index.

Section 1. Fundamental concepts and theories. Chapter 1. Virtuous business intelligence ; Chapter 2. The effects of social capital on firm substantive and symbolic performance: in the context of e-business ; Chapter 3. Adopting the concept of business models in public management ; Chapter 4. Corporate trainers: practitioner-scholars in the workplace ; Chapter 5. Data, information, and knowledge: developing an intangible assets strategy ; Chapter 6. Green supply chain management theory and practices ; Chapter 7. Trust management models for digital identities -- Section 2. Development and design. Chapter 8. Structuring and managing supply network: a review of current literature and conceptual framework ; Chapter 9. Green marketing and stakeholder perceptions ; Chapter 10. Models for measuring and reporting of Green performance ; Chapter 11. Blending Green with lean - incorporating best-of-the-breed practices to formulate an optimum global supply chain management framework: issues and concerns ; Chapter 12. The roles of lean and Green supply chain management strategies in the global business environments ; Chapter 13. Business analytics for business analysts in manufacturing ; Chapter 14. A synergetic model for implementing big data in organizations: an empirical study ; Chapter 15. 'Green' supply chain management: resource allocation strategies for sustainable operations ; Chapter 16. Sourcing decision in a multi-period model under demand and supply uncertainty ; Chapter 17. Role of corporate governance in shareholders value creation ; Chapter 18. Linkages in advanced manufacturing strategy: a literature review ; Chapter 19. E-business and analytics strategy in franchising ; Chapter 20. Programming global strategy to maximize net income modeling legal conditions and corporate values ; Chapter 21. Path analysis model for supply chain risk management ; Chapter 22. Identifying Green supply chain management enablers in South African mining industry using ecological modernization theory approach ; Chapter 23. Investigating relationships between supply chain capabilities, competitive advantage, and business performance: a comparative study between Thai and Vietnamese food industries ; Chapter 24. A locational decision making framework for shipbreaking under multiple criteria ; Chapter 25. A time dependent order level inventory model for beta deterioration in two warehouse systems ; Chapter 26. Disclosure for sustainability: the case of integrated reporting -- Section 3. Tools and technologies. Chapter 27. Effects of data envelopment analysis on performance assessment: a cognitive approach ; Chapter 28. Applying lean production and six sigma in global operations ; Chapter 29. The fit between external involvement and business environment: evidence from Chinese manufacturing firms ; Chapter 30. The evaluation of business performance in ERP environments ; Chapter 31. Organizational intelligence scale for business organizations in chaotic situations ; Chapter 32. Big data and RFID in supply chain and logistics management: a review of the literature and applications for data driven research ; Chapter 33. Bill Of Services (BOS): a managing tool for service organizations ; Chapter 34. Financial statement analysis under IFRS ; Chapter 35. Mismanagement or mismeasurement: the application of DEA to generate performance values and insights from big data ; Chapter 36. An expert system for predicting ERP post-implementation benefits using artificial neural network ; Chapter 37. The Triple Bottom Line (TBL) approach from the accounting and performance measurement perspective ; Chapter 38. SIDE: a decision support system using a combination of Swarm Intelligence and Data Envelopment analysis ; Chapter 39. Organizational issue for BI success: critical success factors for BI implementations within the enterprise -- Section 4. Utilization and application. Chapter 40. An investigation of competitor networks in manufacturing strategy and implications for performance ; Chapter 41. Skills and competencies required for jobs in business analytics: a content analysis of job advertisements using text mining ; Chapter 42. Exploring the mediating and moderating role of services marketing strategy and safety and security measures in the tourism industry ; Chapter 43. A systematic approach for business data analytics with a real case study ; Chapter 44. Operational challenges in hybrid organizations: insights for future research ; Chapter 45. Sales and operations management in contemporary organizations ; Chapter 46. The role of Total Quality Management practices on quality performance ; Chapter 47. Encouraging corporate social responsibility and sustainable tourism development in global tourism ; Chapter 48. Sustainable approach towards Thai SMEs: the effects of country philosophy of sufficiency economy and government support ; Chapter 49. New product development and manufacturability techniques and analytics ; Chapter 50. Self-service business intelligence adoption in business enterprises: the effects of information quality, system quality, and analysis quality ; Chapter 51. Process improvements in supply chain operations: multi-firm case studies ; Chapter 52. Manufacturing and logistics networks of Korean firms in China: a case study of Suzhou industrial park ; Chapter 53. Leadership consciousness to CSR: Royal Industrial Trading Co. ; Chapter 54. Supply chain management practices, competitive advantage and organizational performance: a confirmatory factor model ; Chapter 55. Lean management and supply chain management: interrelationships in the aerospace sector ; Chapter 56. Multifaceted applications of Green supply chain management ; Chapter 57. Antecedents of Green manufacturing practices: a journey towards manufacturing sustainability ; Chapter 58. The development and analysis of environmentally responsible supply chain models ; Chapter 59. The impact of outsourcing on performance and competitive priorities among Malaysian SMEs -- Section 5. Organizational and social implications. Chapter 60. Competing on performance on the global marketplace: applying business analytics as a robust decision tool ; Chapter 61. Corporate persona and optimistic language in annual reports ; Chapter 62. The corporate sustainability and responsibility proposition: a review and appraisal ; Chapter 63. Assessing the impact of supply chain integration on firm competitive capability ; Chapter 64. Currency and interest rate effect on financial ratios: technology case on ISE ; Chapter 65. The effect of e-money on the non-financial performance of banks: case study Bank Mellat of Iran ; Chapter 66. Corporate social responsibility, stakeholder perception, and firm performance: Walmart ; Chapter 67. How do pre-alliance motives and strategies affect post-alliance performance in the airline industry?: a future research agenda ; Chapter 68. Review of supply chain integration on Green Supply Chain Management (GSCM) ; Chapter 69. Critical success factors for supplier development and buyer supplier relationship: exploratory factor analysis ; Chapter 70. Advocating information system, information integration, and information sharing in global supply chain ; Chapter 71. A stakeholder perspective of sustainable supply chain management: evidence from a developing country ; Chapter 72. Analyzing the influence of customer relationship management on firm performance: a study of hotel industry in India ; Chapter 73. Measuring the effect of team characteristics, team effectiveness on organizational performance, organizational survival and competitiveness: a case study of an Indonesian NGO, Yayasan Cinta Anak Bangsa by using PLS method ; Chapter 74. How smart operations help better planning and replenishment?: empirical study supply chain collaboration for smart operations ; Chapter 75. Institutional ethnography: a holistic approach to understanding systems ; Chapter 76.

Restricted to subscribers or individual electronic text purchasers.

"This book is a comprehensive reference source for the latest research on business operations and production processes, and examines the need for a customer focus. Highlighting a range of pertinent topics such as financial performance measures, human resource development, and business analytics"--

ISBN: 9781522539100 (ebook)Subjects--Topical Terms:

189326
Electronic commerce.

LC Class. No.: HF5548.32 / .O724 2017e

Dewey Class. No.: 658/.05

Operations and service managementconcepts, methodologies, tools, and applications /
LDR:09961nmm a2200289 a 4500 001 532718
003 IGIG
005 20181029164501.0
006 m o d
007 cr cn
008 181116s2017 pau fob 001 0 eng d
010 $z 2017026042
020 $a 9781522539100 (ebook)
020 $a 9781522539094 (hardcover)
035 $a (OCoLC)1012305141
035 $a 1071025249
040 $a CaBNVSL $b eng $c CaBNVSL $d CaBNVSL
050 4 $a HF5548.32 $b .O724 2017e
082 0 4 $a 658/.05 $2 23
245 0 0 $a Operations and service management $h [electronic resource] : $b concepts, methodologies, tools, and applications / $c Information Resources Management Association, editor.
260 $a Hershey, Pennsylvania : $b IGI Global, $c [2017]
300 $a 1 online resource (3 v.)
504 $a Includes bibliographical references and index.
505 0 $a Section 1. Fundamental concepts and theories. Chapter 1. Virtuous business intelligence ; Chapter 2. The effects of social capital on firm substantive and symbolic performance: in the context of e-business ; Chapter 3. Adopting the concept of business models in public management ; Chapter 4. Corporate trainers: practitioner-scholars in the workplace ; Chapter 5. Data, information, and knowledge: developing an intangible assets strategy ; Chapter 6. Green supply chain management theory and practices ; Chapter 7. Trust management models for digital identities -- Section 2. Development and design. Chapter 8. Structuring and managing supply network: a review of current literature and conceptual framework ; Chapter 9. Green marketing and stakeholder perceptions ; Chapter 10. Models for measuring and reporting of Green performance ; Chapter 11. Blending Green with lean - incorporating best-of-the-breed practices to formulate an optimum global supply chain management framework: issues and concerns ; Chapter 12. The roles of lean and Green supply chain management strategies in the global business environments ; Chapter 13. Business analytics for business analysts in manufacturing ; Chapter 14. A synergetic model for implementing big data in organizations: an empirical study ; Chapter 15. 'Green' supply chain management: resource allocation strategies for sustainable operations ; Chapter 16. Sourcing decision in a multi-period model under demand and supply uncertainty ; Chapter 17. Role of corporate governance in shareholders value creation ; Chapter 18. Linkages in advanced manufacturing strategy: a literature review ; Chapter 19. E-business and analytics strategy in franchising ; Chapter 20. Programming global strategy to maximize net income modeling legal conditions and corporate values ; Chapter 21. Path analysis model for supply chain risk management ; Chapter 22. Identifying Green supply chain management enablers in South African mining industry using ecological modernization theory approach ; Chapter 23. Investigating relationships between supply chain capabilities, competitive advantage, and business performance: a comparative study between Thai and Vietnamese food industries ; Chapter 24. A locational decision making framework for shipbreaking under multiple criteria ; Chapter 25. A time dependent order level inventory model for beta deterioration in two warehouse systems ; Chapter 26. Disclosure for sustainability: the case of integrated reporting -- Section 3. Tools and technologies. Chapter 27. Effects of data envelopment analysis on performance assessment: a cognitive approach ; Chapter 28. Applying lean production and six sigma in global operations ; Chapter 29. The fit between external involvement and business environment: evidence from Chinese manufacturing firms ; Chapter 30. The evaluation of business performance in ERP environments ; Chapter 31. Organizational intelligence scale for business organizations in chaotic situations ; Chapter 32. Big data and RFID in supply chain and logistics management: a review of the literature and applications for data driven research ; Chapter 33. Bill Of Services (BOS): a managing tool for service organizations ; Chapter 34. Financial statement analysis under IFRS ; Chapter 35. Mismanagement or mismeasurement: the application of DEA to generate performance values and insights from big data ; Chapter 36. An expert system for predicting ERP post-implementation benefits using artificial neural network ; Chapter 37. The Triple Bottom Line (TBL) approach from the accounting and performance measurement perspective ; Chapter 38. SIDE: a decision support system using a combination of Swarm Intelligence and Data Envelopment analysis ; Chapter 39. Organizational issue for BI success: critical success factors for BI implementations within the enterprise -- Section 4. Utilization and application. Chapter 40. An investigation of competitor networks in manufacturing strategy and implications for performance ; Chapter 41. Skills and competencies required for jobs in business analytics: a content analysis of job advertisements using text mining ; Chapter 42. Exploring the mediating and moderating role of services marketing strategy and safety and security measures in the tourism industry ; Chapter 43. A systematic approach for business data analytics with a real case study ; Chapter 44. Operational challenges in hybrid organizations: insights for future research ; Chapter 45. Sales and operations management in contemporary organizations ; Chapter 46. The role of Total Quality Management practices on quality performance ; Chapter 47. Encouraging corporate social responsibility and sustainable tourism development in global tourism ; Chapter 48. Sustainable approach towards Thai SMEs: the effects of country philosophy of sufficiency economy and government support ; Chapter 49. New product development and manufacturability techniques and analytics ; Chapter 50. Self-service business intelligence adoption in business enterprises: the effects of information quality, system quality, and analysis quality ; Chapter 51. Process improvements in supply chain operations: multi-firm case studies ; Chapter 52. Manufacturing and logistics networks of Korean firms in China: a case study of Suzhou industrial park ; Chapter 53. Leadership consciousness to CSR: Royal Industrial Trading Co. ; Chapter 54. Supply chain management practices, competitive advantage and organizational performance: a confirmatory factor model ; Chapter 55. Lean management and supply chain management: interrelationships in the aerospace sector ; Chapter 56. Multifaceted applications of Green supply chain management ; Chapter 57. Antecedents of Green manufacturing practices: a journey towards manufacturing sustainability ; Chapter 58. The development and analysis of environmentally responsible supply chain models ; Chapter 59. The impact of outsourcing on performance and competitive priorities among Malaysian SMEs -- Section 5. Organizational and social implications. Chapter 60. Competing on performance on the global marketplace: applying business analytics as a robust decision tool ; Chapter 61. Corporate persona and optimistic language in annual reports ; Chapter 62. The corporate sustainability and responsibility proposition: a review and appraisal ; Chapter 63. Assessing the impact of supply chain integration on firm competitive capability ; Chapter 64. Currency and interest rate effect on financial ratios: technology case on ISE ; Chapter 65. The effect of e-money on the non-financial performance of banks: case study Bank Mellat of Iran ; Chapter 66. Corporate social responsibility, stakeholder perception, and firm performance: Walmart ; Chapter 67. How do pre-alliance motives and strategies affect post-alliance performance in the airline industry?: a future research agenda ; Chapter 68. Review of supply chain integration on Green Supply Chain Management (GSCM) ; Chapter 69. Critical success factors for supplier development and buyer supplier relationship: exploratory factor analysis ; Chapter 70. Advocating information system, information integration, and information sharing in global supply chain ; Chapter 71. A stakeholder perspective of sustainable supply chain management: evidence from a developing country ; Chapter 72. Analyzing the influence of customer relationship management on firm performance: a study of hotel industry in India ; Chapter 73. Measuring the effect of team characteristics, team effectiveness on organizational performance, organizational survival and competitiveness: a case study of an Indonesian NGO, Yayasan Cinta Anak Bangsa by using PLS method ; Chapter 74. How smart operations help better planning and replenishment?: empirical study supply chain collaboration for smart operations ; Chapter 75. Institutional ethnography: a holistic approach to understanding systems ; Chapter 76.
505 0 $a Corporate social responsibility and corporate governance: analysis across industries in Mexico ; Chapter 77. The role of women directors for Malaysian firms' performance -- Section 6. Managerial impact. Chapter 78. Human capital management for the improvement of competitiveness in firms ; Chapter 79. Human resources development practices and employees' job satisfaction ; Chapter 80. Human resource development in globalized era ; Chapter 81. Managerial practices in a high cost manufacturing environment: a comparison with Australia and New Zealand ; Chapter 82. Reducing risk through governance: impact of compensation, defense, and accounting practices.
506 $a Restricted to subscribers or individual electronic text purchasers.
520 3 $a "This book is a comprehensive reference source for the latest research on business operations and production processes, and examines the need for a customer focus. Highlighting a range of pertinent topics such as financial performance measures, human resource development, and business analytics"-- $c Provided by publisher.
650 0 $a Electronic commerce. $3 189326
650 0 $a Business logistics. $3 199351
650 0 $a Business enterprises $x Computer networks. $3 184482
710 2 $a Information Resources Management Association. $3 243900
856 4 0 $u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-3909-4