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Advances in the human side of servic...

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Advances in the human side of service engineeringproceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Advances in the human side of service engineeringedited by Tareq Z. Ahram, Waldemar Karwowski.
其他題名:	proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /
其他作者:	Ahram, Tareq Z.
團體作者:
出版者:	Cham :Springer International Publishing :2017.
面頁冊數:	xii, 364 p. :ill. (some col.), digital ;24 cm.
Contained By:	Springer eBooks
標題:	Human engineeringCongresses.
電子資源:	https://doi.org/10.1007/978-3-319-41947-3
ISBN:	9783319419473$q(electronic bk.)

Advances in the human side of service engineeringproceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /
Advances in the human side of service engineeringproceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /[electronic resource] :edited by Tareq Z. Ahram, Waldemar Karwowski. - Cham :Springer International Publishing :2017. - xii, 364 p. :ill. (some col.), digital ;24 cm. - Advances in intelligent systems and computing,v.4942194-5357 ;. - Advances in intelligent systems and computing ;176..

People-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face.

This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney WorldR, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

ISBN: 9783319419473$q(electronic bk.)

Standard No.: 10.1007/978-3-319-41947-3doi

Standard Tech. Report. No.: nam a2200337 a 4500Subjects--Topical Terms:

443986
Human engineering
--Congresses.

LC Class. No.: TA166

Dewey Class. No.: 620.82

Advances in the human side of service engineeringproceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /
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