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The Salesforce consultant's guidetools to implement or improve your client's salesforce solution /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The Salesforce consultant's guideby Heather Negley.
其他題名:	tools to implement or improve your client's salesforce solution /
作者:	Negley, Heather.
出版者:	Berkeley, CA :Apress :2022.
面頁冊數:	xv, 168 p. :ill. (some col.), digital ;24 cm.
Contained By:	Springer Nature eBook
標題:	Customer relationsManagement
電子資源:	https://doi.org/10.1007/978-1-4842-7960-1
ISBN:	9781484279601$q(electronic bk.)

The Salesforce consultant's guidetools to implement or improve your client's salesforce solution /
Negley, Heather.

The Salesforce consultant's guidetools to implement or improve your client's salesforce solution /[electronic resource] :by Heather Negley. - Berkeley, CA :Apress :2022. - xv, 168 p. :ill. (some col.), digital ;24 cm.

Chapter 1: Introduction to the Salesforce Ecosystem -- Chapter 2: Salesforce Learning -- Chapter 3: Salesforce Work Experience -- Chapter 4: The Evolution of Software Development -- Chapter 5: Common Project Goals -- Chapter 6: Sales and Staffing -- Chapter 7: Ramp Up -- Chapter 8: Kick Off and Discovery -- Chapter 9: Build, Test, Deploy -- Chapter 10: Client Management -- Chapter 11: Communication -- Chapter 12: Emotional Intelligence -- Chapter 13: Critical Thinking and Problem Solving Skills.

Break down the art and science of Salesforce consulting. This book will help you refine your consulting skills on the Salesforce platform. Author Heather Negley, a seasoned consultant who has completed over 30 Salesforce delivery projects in the past nine years, equips Salesforce professionals with detailed explanations on the stages of a project and the skills you need for each stage. You will learn the type of roles on a project, so that you can plan your career path. If you need help managing clients, this book teaches you how to effectively work with and advise people. You will go through the following main sections to round out your skills and service offerings: The best learning and community resources, including mentoring programs Tips on how to get job experience The evolution of software development Project roles The parts of a project Consulting skills The consulting skills section of the book breaks down each skill and explains the parts of the project to which you should apply your skills and real-world examples. Topics include client management, communication, emotional intelligence, critical thinking, and avoiding cognitive biases. What You Will Learn Identify patterns in your projects through archetype identification Watch out for specific risks common to project types Choose the best consulting tool from your toolbox, depending on the problem that you encounter.

ISBN: 9781484279601$q(electronic bk.)

Standard No.: 10.1007/978-1-4842-7960-1doiSubjects--Topical Terms:

208219
Customer relations
--Management

LC Class. No.: HF5415.5 / .N44 2022

Dewey Class. No.: 658.812

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520 $a Break down the art and science of Salesforce consulting. This book will help you refine your consulting skills on the Salesforce platform. Author Heather Negley, a seasoned consultant who has completed over 30 Salesforce delivery projects in the past nine years, equips Salesforce professionals with detailed explanations on the stages of a project and the skills you need for each stage. You will learn the type of roles on a project, so that you can plan your career path. If you need help managing clients, this book teaches you how to effectively work with and advise people. You will go through the following main sections to round out your skills and service offerings: The best learning and community resources, including mentoring programs Tips on how to get job experience The evolution of software development Project roles The parts of a project Consulting skills The consulting skills section of the book breaks down each skill and explains the parts of the project to which you should apply your skills and real-world examples. Topics include client management, communication, emotional intelligence, critical thinking, and avoiding cognitive biases. What You Will Learn Identify patterns in your projects through archetype identification Watch out for specific risks common to project types Choose the best consulting tool from your toolbox, depending on the problem that you encounter.
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