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A human-centered approach to quality and excellence in managementselected papers from the 27th Excellence in Services International Conference, University of Bergamo, Italy, 2024 /

Record Type:	Electronic resources : Monograph/item
Title/Author:	A human-centered approach to quality and excellence in managementedited by Maria Vincenza Ciasullo, Jacques Martin, Federico Brunetti.
Reminder of title:	selected papers from the 27th Excellence in Services International Conference, University of Bergamo, Italy, 2024 /
other author:	Ciasullo, Maria Vincenza.
corporate name:
Published:	Cham :Springer Nature Switzerland :2025.
Description:	xx, 220 p. :ill. (some col.), digital ;24 cm.
Contained By:	Springer Nature eBook
Subject:	Management
Online resource:	https://doi.org/10.1007/978-3-032-00063-7
ISBN:	9783032000637$q(electronic bk.)

A human-centered approach to quality and excellence in managementselected papers from the 27th Excellence in Services International Conference, University of Bergamo, Italy, 2024 /
A human-centered approach to quality and excellence in managementselected papers from the 27th Excellence in Services International Conference, University of Bergamo, Italy, 2024 /[electronic resource] :edited by Maria Vincenza Ciasullo, Jacques Martin, Federico Brunetti. - Cham :Springer Nature Switzerland :2025. - xx, 220 p. :ill. (some col.), digital ;24 cm. - Springer proceedings in business and economics,2198-7254. - Springer proceedings in business and economics..

This book provides a comprehensive overview of how quality management can be rethought and revitalized to meet the challenges of today's and future socio-economic management. Presenting the outcomes of the 27th Excellence in Services International Conference, held in Bergamo, Italy, on August 29-30, 2024, the book brings together both selected research contributions and numerous best-practice examples in quality management. Researchers will gain valuable insights from this book, which offers theoretical contributions to the field of humanistic management and presents a reformulated approach that integrates quality and excellence. For managers, it offers new practical knowledge to effectively evaluate strategic, tactical and operational issues. In particular, it helps to improve decision-making processes in relation to the importance of the human dimension for the future development of quality and excellence.

ISBN: 9783032000637$q(electronic bk.)

Standard No.: 10.1007/978-3-032-00063-7doiSubjects--Topical Terms:

236910
Management

LC Class. No.: HD29

Dewey Class. No.: 658

A human-centered approach to quality and excellence in managementselected papers from the 27th Excellence in Services International Conference, University of Bergamo, Italy, 2024 /
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