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[ subject:"Customer services" ]
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Service leadership :the quest for co...
~
Gr�onfeldt, Svafa.
Service leadership :the quest for competitive advantage /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Service leadership :Svafa Gr�onfeldt , Judith Strother.
其他題名:
the quest for competitive advantage /
作者:
Gr�onfeldt, Svafa.
其他作者:
Strother, Judith B.
出版者:
Thousand Oaks :SAGE Publications,c2006.
面頁冊數:
xiii, 319 p. :ill. ;26 cm.
標題:
Customer servicesManagement.
電子資源:
http://www.loc.gov/catdir/toc/ecip0515/2005018321.html
電子資源:
http://www.loc.gov/catdir/enhancements/fy0658/2005018321-d.html
ISBN:
1412913748
Service leadership :the quest for competitive advantage /
Gr�onfeldt, Svafa.
Service leadership :
the quest for competitive advantage /Svafa Gr�onfeldt , Judith Strother. - Thousand Oaks :SAGE Publications,c2006. - xiii, 319 p. :ill. ;26 cm.
Includes bibliographical references (p. 283-298) and index.
ISBN: 1412913748
LCCN: 2005018321Subjects--Topical Terms:
221325
Customer services
--Management.
LC Class. No.: HF5415.5 / .G756 2006
Dewey Class. No.: 658.8/12
Service leadership :the quest for competitive advantage /
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http://www.loc.gov/catdir/toc/ecip0515/2005018321.html
http://www.loc.gov/catdir/enhancements/fy0658/2005018321-d.html
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