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Designing service excellence :people...

Hunt, Brian.

Designing service excellence :people and technology /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Designing service excellence :Brian Hunt, Toni Ivergård.
其他題名:	people and technology /
作者:	Hunt, Brian.
其他作者:	Ivergård, Toni.
出版者:	Boca Raton :Taylor & Francis,c2015.
面頁冊數:	xviii, 176 p. :ill. ;25 cm.
標題:	Customer servicesTechnological innovations.
ISBN:	9781439840467 (hbk.) :

Designing service excellence :people and technology /
Hunt, Brian.

Designing service excellence :people and technology /Brian Hunt, Toni Ivergård. - Boca Raton :Taylor & Francis,c2015. - xviii, 176 p. :ill. ;25 cm.

Includes bibliographical references and index.

Service: definitions and attributes -- Service and moments of truth -- Service management, service systems and service excellence -- People and service : customers -- People, technology and usability: an ergonomic perspective -- Leading organizations and employees towards service excellence -- Leading organizations as if people matter : humanist approaches -- Service in and by public sector organizations -- Public sector culture and values : delivering public service excellence -- Service and technology in retailing : history, concepts and concerns -- Service and technology in retailing : history, concepts and concerns -- The future of service excellence through people and technology.

ISBN: 9781439840467 (hbk.) :NT$2026

LCCN: 2014023195Subjects--Topical Terms:

239000
Customer services
--Technological innovations.

LC Class. No.: HF5415.5 / .H867 2015

Dewey Class. No.: 658.8/12

Designing service excellence :people and technology /
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505 0 $a Service: definitions and attributes -- Service and moments of truth -- Service management, service systems and service excellence -- People and service : customers -- People, technology and usability: an ergonomic perspective -- Leading organizations and employees towards service excellence -- Leading organizations as if people matter : humanist approaches -- Service in and by public sector organizations -- Public sector culture and values : delivering public service excellence -- Service and technology in retailing : history, concepts and concerns -- Service and technology in retailing : history, concepts and concerns -- The future of service excellence through people and technology.
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