Total quality management.
Overview
| Works: | 80 works in 27 publications in 27 languages | |
|---|---|---|
Titles
Managing for world-class quality :a primer for executives and managers /
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Business process reengineering :breakpoint strategies for market dominance /
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Quality management :introduction to total quality management for production, processing, and services /
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Process improvement and quality management in the retail industry /
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Six Sigma for business excellence :a manager's guide to supervising Six Sigma projects and teams /
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Service is front stage :positioning services for value advantage /
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Management decisionVol. 44, No. 2,Qualitative methods in management research
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Six Sigma for business excellencea manager's guide to supervising Six Sigma projects and teams /
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Performance measurement in the 21st centuryfrom performance measurement to performance management /
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The success paradigmcreating organizational effectiveness through quality and strategy /
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Demystifying six sigmaa company-wide approach to continuous improvement /
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Quality & performance excellence :management, organization, and strategy /
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The new gold standard :5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
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Assessing business excellencea guide to business excellence and self-assessment /
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Benchmarking for best practicecontinuous learning through sustainable innovation /
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Implementing Six Sigma and Leana practical guide to tools and techniques /
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Quality uncertainty and perceptioninformation asymmetry and management of quality uncertainty and quality perception /
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Metrics 2.0creating scorecards for high-performance teams and organizations /
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Business performance measurement and managementnew contents, themes and challenges /
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Fundamentals of total quality managementprocess analysis and improvement /
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Total performance scorecardredefining management to achieve performance with integrity /
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Demystifying six sigma :a company-wide approach to continuous improvement /
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Systems thinkingfrom heresy to practice : public and private sector studies /
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Calculating the humanuniversal calculability in the age of quality assurance /
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Quality management :introduction to total quality management for production, processing, and services /
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Managing process innovation through exploitation and explorationa study on combining TQM and BPR in the Norwegian industry /
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Action-based quality managementstrategy and tools for continuous improvement /
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The 12 principles of manufacturing excellencea leader's guide to achieving and sustaining excellence /
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Intelligent decision making in quality managementtheory and applications /
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Statistical and managerial techniques for six sigma methodologytheory and application /
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Innovative quality improvements in operationsintroducing emergent quality management /
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Achieving organizational excellencea quality management program for culturally diverse organizations /
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The emergence paradigm in quality managementa way towards radical innovation /
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From industry 4.0 to quality 4.0an innovative TQM guide for sustainable digital age businesses /
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Virtual and innovative quality management across the value chainindustry insights, case studies and best practices /
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Driving the enterprise to sustainable excellencea Shingo process overview /
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