Customer services - Management.

The future of retail bankingdelivering value to global customers / by: (書目-電子資源)

Service leadership :the quest for competitive advantage / by: (書目-語言資料,印刷品)

Putting stakeholder management into practice by: (書目-電子資源)

Mobile support in customer loyalty managementan architectural framework / by: (書目-電子資源)

EmpowermentHR strategies for service excellence / by: (書目-電子資源)

How to profitably delight your customers by: (書目-電子資源)

Values-based service for sustainable businesslessons from IKEA / by: (書目-電子資源)

Service is front stagepositioning services for value advantage / by: (書目-電子資源)

Supply chain management :strategy, planning, and operations / by: (書目-語言資料,印刷品)

Solution businessbuilding a platform for organic growth / by: (書目-電子資源)

Managing consumer servicesfactory or theater? / by: (書目-電子資源)

Value proposition design :how to create products and services customers want. get started with ... / by: (書目-語言資料,印刷品)

Customer service training by: (書目-電子資源)

The Palgrave handbook of service management by: (書目-電子資源)

Digital technology in service encounterseffects on frontline employees and customer responses / by: (書目-電子資源)

Customer centric support services in the digital agethe next frontier of competitive advantage / by: (書目-電子資源)